The Office of Graduate Affairs at the Keck School of Medicine of USC is seeking a Student Programs Manager. This position will report directly to the Associate Dean for Graduate Affairs. The position is responsible for overseeing the design and delivery of graduate student services and student programming aimed at enhancing the quality of student life in coordination with the leadership team for the Keck School of Medicine. The Student Programs Manager is an individual who is efficient and comfortable leading a high-performing team with the ability to interact with faculty, staff, and University offices and with potential students and their families. The incumbent should be strategic, creative, possess the ability to thrive in fast-paced environment, foster an atmosphere of trust, collaboration, transparency, and accountability. Exemplary written and oral communication as well as solid organizational skills are required.
Ideal candidate will have experience in:
Higher Education Leadership/Management
Responsibilities will include the following:
Manages a student program designed to deliver services aimed at enhancing the quality of student life. Plans, develops or modifies, implements, communicates and evaluates program services and operations.
Manages staff, student workers, volunteers and graduate assistants. Recruits, screens, hires, trains, schedules and assigns work. Assesses performance and provides feedback. Counsels or disciplines, as needed.
Resolves difficult problems referred by others and provides technical guidance, as required. Provides policy interpretation and reviews and decides exception requests as deemed appropriate.
Sets goals and objectives for assigned program and measures performance against objectives. Recommends changes or enhancements to existing programs based on continuous feedback and evaluation.Â
Performs internal and external liaison and public relations to promote student programs and services. Develops communications plans to publicize program services. Interfaces with faculty, administrators, students, staff, parents, community groups, agency representatives, donors, counterparts in other organizations, and others with a connection to the program.
Coordinates the design and delivery of programs and program services with other university offices. Establishes and maintains ongoing communications with university counterparts to ensure integrated efforts.
Identifies student training needs. Designs and develops workshops, seminars and other educational services. Oversees the delivery of training and assesses the effectiveness. Makes modifications as appropriate.
Participates in division short and long-range planning, policy formation and strategic decision-making. Ensures program goals and objectives are consistent with other divisional programs and services.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Resume and cover letter required. Please do not submit your application without these documents.
Two letters of recommendation.
Minimum Qualifications: Education - Masterâs Degree in student personnel administration, education, counseling or related field; 8 years of experience in graduate admissions/recruitment, student advising or student services.Preferred Qualifications: Education - Ed.D. or Ph.D.Experience: Advising and management experience within higher education setting, including supervision of professional staff 10 yearsâ experience in graduate admissions/recruitment, student advising and/or student services. Prior experience successfully leading projects focused in a higher education context.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.