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Application Review Date
The First Review Date for this job is: November 11, 2019.
The Division of Student Affairs advances the learning and personal growth of students by providing leadership, services, and opportunities that enable students to succeed in and contribute to a diverse and global society. Student Affairs Information Technologies (SAIT), a department within the Division, provides and supports the technology and computing services for the Division. SAIT supports many of the services provided to students, the Division of Student Affairs, and the university community.
SAIT consists of 30+ full-time career staff and over 70+ student part-time staff. The department is organized into six teams: Student Technologies, Portfolio and Project Management, Application Development, Systems, Operations, and Information Security.
The Systems office provides both strategic and management direction for all vendor provided solutions that support systems within the Division of Student Affairs. This includes off-the-shelf solutions hosted within Student Affairs IT and vendor hosted solutions (SAS). This office coordinates with business partners within Student Affairs on the configuration, security, training and upgrade/patch scheduling for vendor solutions. This office also coordinates with other SAIT teams on required custom application or university systems integrations, security reviews, and infrastructure requirements.
This position provides a variety of IT services in a unit. Assignments may include applications programming development and maintenance, systems administration, desktop support, business systems analysis, web applications development and/or maintenance, or a combination of these and/or other IT functions. Note: If 50% or more of the position is in a defined sub-family, the position should be placed in that sub-family.
Provide application support functions for assigned portfolio of vendor products. This includes: analysis, implementation/upgrade planning and execution, configuration, user access, user training, high level requirements gathering, vendor demos, customer communication, and problem solving as needed.
Partners with application support teams to create Standard Operating Procedures, Presentations, and workflows.
May recommend changes in development, maintenance, system standards and application support processes.
Applies IT concepts to perform complex analyses and functions from multiple IT areas of specialization.
Analyzes complex programs or formulates logic for new systems.
Performs coding and tests/debugs complex programs.
Develops conversion and system implementation plans.
Analyzes, installs, modifies and supports operating systems, database or utilities software.
Analyzes business problems to be solved with automated systems.
Maintains security configurations.
Maintains a positive relationship with other departments and personnel that will assist in the development, funding, promotion, and/or public relations of the Division of Student Affairs and SAIT. Supports the success and objectives of SAIT. Demonstrates values of excellence, innovation and integrity.
Participates in the annual cycle of recruitment, hiring and training; shares responsibility for developing and sustaining a strong student leadership program.
Identifies and selects training opportunities for professional development. Participates in cross-functional group discussions, activities and other training efforts.
Participates in the development and monitoring of policies and procedures for department or department operations. Adheres to University and departmental policies, procedures, and professional practices as well as city, state, and federal laws. Also responsible for adherence to UC Berkeley's Data Classification Standard, Minimum Security Standards for Networked Devices and Minimum Security Standards for Electronic Information.
Other duties as assigned.
Bachelors degree in related area and/or equivalent experience/training
Must have 5 years or more experience supporting vendor systems as a SME and or direct IT support person performing configuration, upgrades, report writing, and integration tasks.
Experience with student admissions and/or financial aid system applications
Has knowledge of professional concepts.
Must be able to communicate technical information in a clear and concise manner across the organization and at varying levels both verbally and through technical documentation.
Has knowledge of applications programming technologies, tools and protocols.
Has skills necessary to communicate effectively both in writing and verbally.
ITIL V3 Foundations training and certification
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.