| Department: MED-Center for Global Health
Salary/Grade: EXS/5 Job Summary: Provides management for an education, research &/or operations program/project, recommending goals, assessing feasibility and ongoing performance & providing day-to-day oversight of administrative & operational functions.
Provides coordination of Institute for Global Health communications plan and education programs, providing day-to-day oversight of administrative & operational functions. 50% of the time will coordinate the pre-determined outputs of the IGH communications plan, including writing and editing stories, covering/coordinating event promotion, editing/posting website and social media content, and coordinating with FSM communications for larger promotion of IGH stories. The other 50% of the time the position will coordinate the administrative functions of the educational programs offered by IGH, including but not limited to the Master of Science in Global Health and global health experiences abroad programs. Specific Responsibilities: Administration - Manages day-to-day operations.
- Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
Budgets & Financial - Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e- mail from customers/vendors; corrects or escalates.
Communication, Outreach & Recruitment - Develops coordinated, consistent marketing and brand messages.
- Creates state-of-the-art website.
- Incorporates social media and networking into program/project aspects as appropriate.
- Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.
- Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
- Reviews market trends to recommend future plans to increase revenue, participation, engagement, etc.
Evaluation - Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction.
- Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
- Analyzes evaluation data from instructors, students, participants, etc. to assist in program/project development and updates.
- Implements corrective actions required as a result of surveys or other indicators.
Events - Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
- Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
- Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
Faculty Support - Arranges colloquium & seminar coordination, & faculty travel planning.
- Supports faculty in development and approval of new courses, faculty payments, classroom coordination, evaluations, and grading.
Program Development - Manages program/project curriculum, seminars, presentations, workshops, learning experiences, chat rooms, websites, social networking, etc. based on goals/objectives.
- Manages academic quality and continued growth and expansion.
- Manages speaker selection, communication, and topic development.
- Leads program/project updates and improvements.
Student Support - Completes program/project logistical details such as scheduling, curriculum, facilities, technology, registration, enrollment, audits, etc.
- Resolves administrative issues (RAS forms, stipends, monitors fellowships, etc.)
- Organizes new student activities.
Miscellaneous - Performs other duties as assigned.
Minimum Qualifications: - Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in Communications, Public Relations, Marketing or related; OR appropriate combination of education and experience.
- 1 year program/project administration or other relevant experience.
Minimum Competencies: (Skills, knowledge, and abilities.) - MS Office Suite (PPT, Excel, Word)
Preferred Qualifications: - Masters degree in Communications, Public Relations, Marketing or related field plus 5 years experience coordinating communications or education programs.
- Experience in program management, preferably educational programs
Preferred Competencies: (Skills, knowledge, and abilities) - Experience with Northwestern systems, such as website editing platforms and education program management platforms. Experience using design software.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
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