Job Title: Advisor Program Coordinator, Employer Engagement
Department: Partnerships and Programs
Location: Columbus Campus
Employment Type: Staff
Employment Status: Temporary
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Exempt
Compensation Type: Annual
Schedule: Monday - Friday, 8a - 5p
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
The Advising Program Coordinator for the Employer Engagement and Experiential Learning Office (EEEL) provides proactive and tailored student support services related to the areas of academic advising, financial aid, admissions, recruitment, registration, and retention for students participating in select experiential learning programs. This position works closely with the Project Manager, Student Services Supervisor, and EEEL team to coordinate additional services such as workshops, orientation, and information sessions relevant to the needs of the student population. This role manages all day-to-day needs of students in cohort programs and is accountable for maintaining recruitment, placement, and retention goals for students participating in employer sponsored cohorts.
Core Competencies Required
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Adaptability, Guiding Interactions, Planning and Organizing, Positive Approach and Earning Trust
ESSENTIAL JOB FUNCTIONS
Project Coordination Provides tailored and proactive academic advising aligned to employer sponsored educational programs. Advises students on program eligibility, sponsorship requirements, academic pathway tracks, course selection, prerequisites and offerings in person, via phone, e-mail or other delivery formats as needed. Coordinates development of academic plan for degree and/or goal completion based upon unique requirements of employer sponsored programs. Assists prospective, current, and returning students. Supports students throughout the student life cycle with the development of academic success skills through early alert interventions and caseload management.
Provides holistic and ongoing case management while advising students on employer sponsored and College programs. Participates in case management for academic and career path plan for further education, training, career advancement, or professional education. Completes and maintains intake forms, electronic case management tools, release of information forms, case notes, and other confidential student records to document services provided. Evaluates success in program placements. Assists students experiencing academic difficulty (warning, probation and academic dismissal) to develop a plan of action to promote academic success, and conducts appropriate academic counseling intervention. Serves as a liaison and advocate for cohort students to partner offices across campus including new student advising, departmental advising, admissions, and Student Central. Serves as a resource to cohort faculty and departments for cohort administration and partners with faculty to ensure academic success for program participants.
Assists in the planning, implementation and staffing of recruitment and student success events. Helps identify, plan, schedule and implement learning activities appropriate to student needs, including but not limited to onboarding and orientation activities. Maintains records of progress, attendance, and scores for student.
Data and Reporting
Responsible for using technology and systems to track and report program results with ongoing data management to document student progress. Completes and maintains required documentation including enrollment material, evaluation, test results, attendance and status reports. Completes project reports. Identifies best practices from peer institutions, industry partners and communities of interest that support the overall project scope and quality. Prepares and presents status reports to all levels of management.
Other Duties and Responsibilities
Attends all required department meetings and training. Works evening hours and weekends, as required. Travels locally as the job site will rotate between the Columbus Campus and offices of the College's employer partners. *Regular, predictable, and punctual attendance is required.
Usual Physical Requirements
While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time and occasionally stands and walks. Employee converses verbally with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts items up to 10 pounds.
Typical office environment. Regular exposure to moderate noise typical to business offices. Approximately 30% of employee's time will be spent in a distribution center setting, which has an ambient noise at approximately 90-120 decibels. Personal protective devices, ID, and closed-toed shoes required at all times while on-site at this facility.
Knowledge, Skills and Abilities: Knowledge of: policies and procedures of experiential learning programs, admissions, enrollment and financial aid; FERPA; college student development; college and community resources; placement testing and college readiness requirements; CRM system functions; marketing techniques; recruitment and outreach operations; admissions and enrollment management objectives and strategies; student information system functions and queries; database management. Skill in: maintaining good public relations; effective communication and relationship-building strategies; event planning; problem solving; customer service; operating general office equipment; general typing; application of job related software programs and applications; one-on-one and group college readiness instruction; creating and maintaining reports that track program results; execution of work plans. Ability to: integrate computer technology in teaching and assessment; effectively work with persons of varying cultures and diversity; work independently demonstrating initiative; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; utilize customer relationship manager (CRM) with a high degree of competency; create advanced pivot charts and attractive reports in Excel or other visualization software; utilize screen capture and video conferencing technology to conduct remote advising for students; exhibit a pleasant telephone manner; answer routine inquiries; maintain confidential and sensitive information; maintain accurate and complete work records; speak effectively to large groups; demonstrate flexibility.
Minimum Qualifications: Master's Degree in Higher Education, College Student Personnel, Counseling or closely related field. One (1) year of experience working with socioeconomic groups and adult learners. *An appropriate combination of education, training, coursework and experience may qualify a candidate. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Internal Number: req2751_1571835146
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.