The Director of Operations is responsible for managing the day to day operations to support the Senior Director of Strategy and Operations. The Director will play a role in supporting cross-functional initiatives, internal communications, human resource management, budgetary management and meeting enrollment and success objectives.
This position requires excellent business acumen, strong financial skills, experience managing staff, organizational skills, project management skills, as well as versatility, flexibility, discretion and diplomacy, and a passion for improving service delivery for students.
Directs daily administrative operations for the Enrollment & Success office and directly supervises Administrative and Operations staff for Enrollment & Success.
The Director will lead budget management, modeling, forecasting and analysis, human resource management, internal policy development and analysis, preparation of presentations, reports, and daily resource allocation and workflow management.
Plans, develops, and executes enrollment management research in an array of areas (e.g. market research and peer institution analysis) that aids in the evaluation and implementation of enrollment management strategies designed to meet the enrollment goals for the university.
Creates and manages work groups to accomplish projects and tasks within the Enrollment & Success office.
Assesses effectiveness of policies, organizational structure and operational processes and proactively identifies areas of improvement; leads changes to improve efficiency and effectiveness throughout Enrollment & Success.
Develops and implements communication methods and processes designed to maximize awareness of strategic efforts, developments and plans within the Enrollment & Success office, and with all other offices throughout the university in relation to enrollment and student success.
Provides direct oversight and manages short- and long-term allocation of financial resources for all teams within Enrollment & Success; develops and communicates budget-related processes to ensure fiscal responsibility and adherence to university policy.
Facilitates consultant and senior level contracts, routing through the Enrollment & Success office.
Oversees change management in relation to re-organizations and enhancements within the Enrollment & Success office.
Other duties as assigned.
Bachelor's degree (advanced degree preferred) and at least five (5) years of full-time progressively responsible professional experience, preferably in education administration/higher education
Experienced in handling a wide range of administrative, financial, and policy-driven responsibilities
Excellent interpersonal skills; Ability to work collaboratively and cross-functionally
Excellent written and verbal communication skills, including public speaking and an ability to adjust according to audience
Ability to trouble-shoot, problem-solve, and anticipate issues needing resolution
Ability to work independently as well as within a team in a fast-paced and adaptive environment, remaining flexible, proactive, resourceful, and professional
Strong attention to detail, excellent organizational skills, and ability to meet frequent and changing deadlines
Advanced proficiency in Microsoft Office software applications, e.g. PowerPoint, Word, Excel
Demonstrable polished professionalism, ease and agility in interacting with executive leadership, board of trustees and other c-suite professionals
An ability to anticipate needs and operationalize quickly
An advanced degree along with progressive responsibility and demonstrated success at a senior level, with a proven track record of:
Leading with integrity and transparency;
Collaborating on idea development and strategy implementation;
Evidence of creative and analytical problem solving, excellent communication and a customer service oriented approach. Relationship building skills with both internal and external constituents and success in working with a diverse work environment. A strategic thinker who is comfortable working in a collaborative environment and interested in exploring new and innovative models for higher education.
Internal Number: 18257
About The New School
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.