Telestream provides world-class live and on-demand digital video tools, workflow solutions and quality monitoring capabilities that allow consumers and businesses to transform video on the desktop and across the enterprise. Many of the world's most demanding media and entertainment companies, and service providers, as well as a growing number of users in a broad range of business environments, rely on Telestream solutions to streamline operations, reach broader audiences, generate more revenue from and ensure the quality of their media. If you're looking for an industry leader in the high growth area of video, Telestream is for you.
Job Title: Senior Technical Writer Location: Nevada City, CA
Research, write, and edit Telestream enterprise-level end-user documentation. This includes user guides, system administrator-level guides, application notes, training materials and a wide variety of technical documents. Documentation subjects include powerful media processing software and hardware, workflow automation software, and leading edge innovative video software for enterprise in the cloud and on-premises. Materials will be developed for print, online help, and web-based distribution.
Researches, develops, and writes content for printed manuals, documentation, online help and manual pages and supporting materials for software, hardware, technical procedures, and computer-related services. This can includes engineering and development documents.
Writes, organizes, enters, and compiles online help files to support end users.
Prepares and maintains documentation and publications relating to users, systems, programming, operations, products, and services.
Interviews programmers, engineers, developers, and other technical personnel to become familiar with product technology and development methods.
Maintains understanding of applications and levels of user proficiency.
Prepares written documents following standard guideline for technical publications.
Performs document layout and organization of documentation according to department templates. Has ability to edit FrameMaker templates if necessary.
Reviews and revises previously created documentation.
Creates (or arranges for creation) of graphical images, flow charts, and diagrams for inclusion in documentation.
Reviews, edits, and proofreads materials written by others.
Reviews and tests software and hardware for accuracy and consistency with documentation, identifying problems and suggesting revisions.
Attend project meetings with team members and stakeholders.
Communicate project status and deliverables with managers and team members.
Take ownership and manage project tasks, timelines, and communication.
BA in English, communications, or a commensurate technical or scientific discipline. Or, candidate must have equivalent professional experience with proven communication skills.
3 to 5 years of technical writing experience minimum.
Strong communication and writing skills.
Proven experience with Adobe FrameMaker software on Mac or PC. (FrameMaker used with Webworks would be an added plus.)
Graphic or illustration software skills a plus (such as Adobe Creative Suite)
Strong organization skills for following multiple timelines and completing tasks on time.
The candidate will be highly motivated and work well both independently and in a team environment. Must be a self-starter.
Knowledge of any of the following would be helpful: video editing, computer networking, systems administration or Microsoft server technology.
Knowledge of file-based video technology and TCP/IP networking.
Knowledge of Arbortext, and/or XML/Dita a plus.
Additional Salary Information: 4 weeks vacation, Benefits on Day 1
Telestream specializes in products that make it possible to get video content to any audience. Our customers include the world's leading media and entertainment companies, and we are experiencing significant growth as organizations look to simplify the access, creation, and exchange of digital media. Our collaborative approach allows our employees to thrive as they learn new things. If you are looking for an industry leader where your efforts will be appreciated, Telestream is the place for you.