Department: MED-Cntr for Education in Med Salary/Grade: EXS/6
Reports to the Director of the Clinical Education Center (CEC) and works within the CEC and NU Simulation Centers. Under the direction of the CEC Director this person will implement programs that help advance the academic goals of Northwestern University Feinberg School of Medicine students and school. Prepares standardized patients (SPs) to assess, evaluate and provide feedback to medical students and other learners in clinical skills based on Feinberg curricular goals. The position involves recruiting, training, coaching, and abiding by all SP trainer guidelines to ensure standardized approach to all SP training work.
Note: Some evenings and weekends, to oversee curriculum-related assessments and activities. Attendance at special activities or events may be required (graduation, internal conferences, exam proctoring, etc.).
Primary SP Trainer Duties:
Recruit, audition, hire, and onboard all Standardized Patients (SPs) remaining committed to maintaining a diverse and inclusive temp employee pool (i.e. regarding gender identity, age, race ethnicity) for the CEC and NU SIM departments. Develop and maintain SP database. Work with other team members to ensure all aspects of SP hiring practices and database are collaboratively maintained and executed in a timely manner.
Cast, train and educate SPs in case portrayal, completion of student evaluation tools, and feedback (verbal or written) per the SP trainer guidelines criteria for clinical teaching and assessment based exams.
Ensure set up, execution, and breakdown of events are smooth and organized. Ensure full SP coverage for all assignments including trained SPs (and support staff when necessary). SP trainer should be available for SP questions during event and should help maintain a professional testing environment at all times (i.e. confidentiality of all testing materials, quiet testing environment, student performance issues, and scoring information).
Observe and calibrate SPs on an ongoing basis (live and archival data) to assure reliability of case portrayal, checklist accuracy, communication checklist, and feedback writing. Provide ongoing feedback to SPs and address any performance or professional issues with an SP immediately. Prepare accuracy reports after each high-stakes assessment for CEC Director and Medical Director.
Develop proficiency within our educational software, CAE Learning Space, to ensure accurate learner schedules, SP database, training simulations, and testing permissions for assessments.
Alert the CEC Director to all SPs issues such as unprofessional behavior, tardiness, no-shows, lack of coverage, portrayal and assessment inaccuracy or deficient student feedback in a timely fashion. Ensure all necessary information such as the above is shared with the other team members when appropriate. Immediately notify the CEC Director regarding any breach in confidentiality where student data or other highly sensitive information is concerned.
Administration and Budget Related:
Schedule all training sessions within the CEC for SP training, work within the time allotted for training sessions per the SP trainer guidelines. Troubleshoot as necessary to resolve time conflicts, room problems, and other logistical problems encountered.
Direct and assist SPs to the proper resources for HR, payroll questions.
Communicate on a regular basis to CEC Director on CEC details of program activities including problems, concerns, administrative and operational matters. Prepare reports.
On an ongoing basis, keep the CEC Director informed of student performance issues or concerns.
Medical Education Related:
Assist with exam room set up for clinical skills activities. Ensure CEC environment is maintained and secure.
Assist CEC Director in development of cases and assessment tools. Work with the CEC Medical Director, CEC Director, faculty, and AV technical personnel in preparation of teaching and assessment units.
Assist in CEC research activities. Responsibility includes data collection and ensuring data collection by SPs.
Participate in the development of public relations materials and events about the CEC and its programs.
Other duties as requested by supervisor and respond to miscellaneous requests:
Work with across multiple departments, campus locations, etc. when necessary for an event.
Recruit faculty to assist in SP training when appropriate.
Assist in coordinating CSAs/OSCEs as requested.
Provide assistance to faculty, medical students and visitors while in the CEC.
Assist in maintenance of the Operations and Procedures Manual.
Bachelor Degree required in theater, fine arts or health care related field.
1-2 years’ experience as an Standardized Patient.
Minimum Competencies: (Skills, knowledge, and abilities.)
Expertise in training, coaching and efficiency.
Expertise in providing flexible, responsive and high quality customer service on an ongoing basis; must enjoy working with standardized patients, students and faculty.
Ability to successfully function in a team-oriented environment.
Ability to work independently and with a team, demonstrate initiative and seek assistance on difficult issues, prioritize assignments, meet deadlines and problem solve on an ongoing basis, including identifying obstacles and processing problems and suggesting solutions and assisting with implementing changes to resolve problems. Must be detail-oriented and have the ability to multi-task on an ongoing basis to complete routine-to-complex assignments.
Must have excellent communication skills (written and verbal); ability to compose, proofread and edit communications and documents; ability to communicate policies and procedures and bring problems to the attention of the Director of Standardized Patients or other appropriate individual.
Excellent computer skills, including MS Office suite.
Excellent organizational skills. Ability to multi-task.
Preferred Qualifications: (Education and experience)
1-2 years’ experience as an SP trainer in a standardized patient program for 1 year or professional in a health care field preferred. Knowledge of the standardized patient role in the medical school curriculum.
A working knowledge of medical interviewing and theatrical training.
Preferred Competencies: (Skills, knowledge, and abilities)
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 37099
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.