Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Under the direction of the Director, Office of Student Accounts, and Cashier (OSAC), the Account Analyst is the front desk person responsible for implementation and completion of daily responsibilities in the OSAC. S/he works with the Director and the Assistant Manager to assure processing of charges and payments related to student tuition and fees and update student financial records.The incumbent is responsible for the maintenance of financial integrity of the Student Accounts System (BANNER) through accounting, including analysis and reconciliation of its activities and processing fee payments and departmental deposits (TOUCHNET). The Account Analyst has additional responsibilities that include but are not limited to:
Handles Student Accounts functions, including management of individual student caseload, posting charges, adjustments, late fees, and posting payments on student accounts.
Processes routine transactions and answers routine transactions, answering general questions and assisting in the processing of student refunds and student petty cash reimbursements.
Provides financial counseling for parents and students regarding payment options and payment plans with authority to negotiate special arrangements in special situations and directs complicated or escalating situations to the supervisor.
Develops communication tools to educate prospective and current students and families about their account charges and financial aid.
Reviews student accounts to assure accuracy of charges and payments and resolve discrepancies, if necessary.
Meets with students to address late fees and other student accounts issues.
Processes deposits, petty cash, fees, and waivers as assigned by departments on campus, coordinating third party billing needs as necessary.
Shares team responsibility for answering general questions and processing routine transactions as related to academic records, student accounts, and financial aid in front desk, by phone, and by email.
Resolves general issues and problems or refers to appropriate personnel to ensure highest level of customer service.
Works closely with the financial aid staff to streamline joint procedures and disbursement of aid.
Understands and counsels students regarding federal, state, and institutional financial aid concepts and policies.
Maintains confidentiality and appropriately handles sensitive communications.
Requirements and Qualifications
Education and Training:
High School Graduate; Associate Degree, or Bachelor Degree is a plus
2-4 years combined experience in Student Accounts, Accounts Receivable, Collections, or financial/accounting field
Experience with the Ellucian Banner student record system
Experience with the Touchnet Bill + Payment software suite
Payment Card Industry Data Security Standard Compliance
University Financial System - Workday- GMS
University GoCard System
Microsoft Office Suite especially Excel
Payment Card Industry Data Security Standard
Knowledge of Title IV rules and FERPA rules a plus
Excellent public relations, verbal and written communication, and ability to communicate sensitive and/or complex information in a confidential and straightforward manner
Ability to work cooperatively with others and maintain effective customer service toward all persons contacted during the course of job performance
Ability to establish and maintain effective and productive working relationships within a diverse and multicultural environment
Ability to multitask and manage time and priorities to meet deadlines
Basic accounting skills with proven diagnostic, problem solving and organizational skills
Must have a positive, supportive attitude, and willingness to continually learn
Strong customer service orientation
Strong analytical skills, attention to detail, and error-free work
This position is subject to a background check (credit and criminal).
Current Georgetown Employees:
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Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or email@example.com .
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic protected by law.
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Internal Number: JR07578
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.