More than half a century ago, we opened our doors at Cathay Bank to serve the growing Chinese American community in Los Angeles. We helped our customers put down new roots with cars and homes, and we supported their businesses, which continue to sustain generations. We remain committed to enriching the journeys of our customers and the diverse communities we serve.
Over time, we’ve expanded along with our customers. Today, we’re a subsidiary of Cathay General Bancorp (NASDAQ: CATY), a publicly held bank holding company. We operate in nine states across the United States, including California, New York, Illinois, Washington, Texas, Maryland, Massachusetts, Nevada, and New Jersey, and we have outposts in Hong Kong, Beijing, Shanghai and Taipei. Forbes named us the #10 Best Bank in America in 2019.
Along with our extensive experience and innovative thinking, we bring an open mind to every interaction and a willingness to work with customers and communities in ways that best suit their needs. Our lines of business include personal banking, home mortgages, business banking, corporate lending, cash management, SBA loan programs, community lending, international banking, foreign exchange, and wealth management.
Are you passionate about a potential career in the financial services industry? Cathay Bank is excited about what’s to come for our company and customers. Our employees are the reason our customers can get where they want to go and aspire to what’s next.
If you bring your best self to work, see opportunities instead of obstacles, and always want to advance in your career, then Cathay Bank may be a great fit for you. We’re excited to offer our employees opportunities to grow and develop in their career journey. We also provide the resources, support and freedom so that employees can best deliver an extraordinary customer experience.
Join Cathay Bank—and be energized by what’s possible for your career!
Responsible for researching, developing and writing and/or editing new policies and procedures for various business units throughout Cathay Bank (Bank). Produce end user documents including internal communications, policy/procedure documents, operating manuals, eManuals, job aids, reference tools, and staff meeting guides. Work closely with business unit managers to resolve procedural gaps or inconsistencies. Review and revise existing policies and procedures to improve workflow and create efficiencies while minimizing risk exposure. Coordinate or lead scope projects.
Develop and write new policies and procedures ensuring effectiveness, consistency, and adherence to established department standards. Work with or without an initial draft from requesting business unit.
Partner with business leadership in evaluating, writing and/or editing policies for enhancements or modifications.
Translate meeting discussion notes into an internal communication or a comprehensive policy and/or procedure.
Analyze existing procedures to identify gaps, inconsistencies or conflicts and take appropriate action to resolve.
Work closely with several business units including Information Technology, Product Management, Financial Crime Intelligence Unit (FCIU), Compliance, Operations, Credit, Human Resources and Controller on new policy/procedure development.
Research and write internal communications, new manuals and prepares eManual updates. Revise outdated information.
Create, update and maintain various job aids and reference material.
Develop new forms and update old forms as needed as they relate to published documents.
Coordinate or lead documentation projects. May manage multiple projects concurrently.
Ensure the established approval process for Bank policies and procedures by managing review cycles on behalf of the business unit.
Maintain accurate archives of master documents and prior versions with corresponding required approvals.
Maintain comprehensive documentation on the publications system including any enhancements or upgrades.
Assist in developing and documenting procedures for various units within the Bank.
Execute policy review and certification with document owners according to current requirements.
Issue published document change announcements.
Maintain and report current pipeline and status of documents pending and in process.
Education: College degree with business classes preferred.
Experience: 5 or more years of policy and procedure writing and/or business analysis in a banking or financial services environment. Project management/coordination experience preferred. Experience with document or content management software and application settings a plus. Must have 3-5 years experience with general banking or lending functions and related policies and procedures.
Skills/Ability: Proficient in all Microsoft products. Excellent written and verbal communication skills; must be able to translate meeting discussion notes into comprehensive policy and/or procedures. Must be committed to seeking opportunities for improvement and increasing efficiency. Ability to identify and solve problems, effectively work with staff at all levels, and function in a team environment. Must be able to work independently, be self-motivated, detail-oriented, organized and adapt well to a fast-paced changing environment.
Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other classification protected by applicable federal, state or local non-discrimination law.
Internal Number: 536
About Cathay Bank
In 1962, Cathay Bank opened for business to provide financial services to the growing but underserved Chinese American community in the greater Los Angeles area, becoming the first Chinese American bank in Southern California. Its rapid expansion was fueled by successive waves of immigration, burgeoning trade between America and Asia, and the economic development of the surrounding community. Today it proudly stands as the oldest operating Chinese American bank in the United States.