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Senior Accounts Analyst, Office of Student Accounts and Cashier - Georgetown University Law Center
The Senior Accounts Analyst is an integral part of the Office of Student Accounts and Cashier (a.k.a. OSAC). The incumbent is respons ibl e for the implementation and comp l etion of daily responsibilities in the OSAC. This position includes providing an except ion a l customer serv ic e (answers and returns telephone ca ll s, and emails) and processing student financial information such as student's refunds; adding/removing financial holds and payments; r eviews bank statements fo r m e rchant accounts and distribute department's merchant revenues; proper and accu rate handling of cash, checks, and credit card payments. Rev i ew s and approves student's request for short - term emergency loan, tuition payment defe rm ent, and waiver of l a te payment fee s and monthly serv i ce charges. Reviews and post the tuit ion refund insurance wa i ver. Acts as a Petty C as h Custodian to handle the timely disbursement of petty cash allo wances to staff and students. Handles and reviews the third party billing for the L aw Center, which receives over $1 million dollars from pri vate sectors, international sponsors as well as the U .S. Federal agencies.
This position has the authority to negotiate special arrangements in special situations and direct complicated or escalating situations to the supervisor. The incumbent acts as the webmaster of the OSAC's webpage . Makes the necessary updates on OSAC's website as often as possible . Assist the supervisor to effectively manage, control, and support the Law Center Payment Card Industry (PCI) compliance. Maintains the office filing system to ensure it is in accordance with the University's retention policy.
The Senior Accounts Analyst is the appointed Assistant Coordinator for the Georgetown Law Center - Central Merchant Service Center to maintain the Georgetown Law Center's PCI compliant protects the University's reputation and enables us to continue to accept credit cards as a payment form. Additional duties include but are not limited to:
Handle Student Accounts functions including management of individual student caseload, posting payments, charges, adjustments, and late payment fees. Processing routine transactions and answering general questions.
Provide financial counseling for parents and students regarding payment options and payment plans with authority to negotiate special arrangements in special situations and direct complicated or escalating situations to the supervisor.
Develop communication tools to educate prospective and current students and families about their account charges and financial aid.
Audit student accounts to assure accuracy and resolve discrepancies.
Meet with student to address late fee and other student accounts issues.
Process deposits, petty cash, fees and waivers, as assigned by departments on campus.
Coordinate third party billing needs.
Assist in processing of student refunds and student petty cash reimbursements.
Review and approve student's request: tuition payment deferment, short-term emergency loan, and refunds.
Review and make necessary adjustments in student accounts such as: waiver of service charges and late payment fees, tuition deposits - forfeit and defer.
Perform related duties and responsibilities as assigned.
GMS role: Journal preparer, Reviewer, and Requisition (related to students expense reimbursements only)
Assist in business services related to financial functions.
Share team responsibility for answering general questions and processing routine transactions as related to academic records, student accounts, and financial aid at the front desk, by phone, and by email.
Resolve general issues and problems or refer to appropriate personnel to ensure highest level of customer service.
Working closely with financial aid staff to streamline joint procedures and disbursement of aid.
Understand and counsel students regarding federal, state, and institutional financial aid concepts and policies.
Maintain confidentiality and appropriately handle sensitive communications.
Educations and Experience:
High School Diploma or Associate Degree or Bachelor Degree is a plus
At least 5 years of combined experience in Student Accounts, Accounts Receivable, Collections, or Financial/Accounting field
Web page development a plus
Experience with Banner student record system
Experience with University's Financial System - GMS
Experience with the Touchnet Bill+ Payment Software Suite
Experience with IBM Cognos Reporting Tool
Excellent public relations, oral and written* communication and ability to communicate sensitive and/or complex information in a confidential and straightforward manner.
Ability to work cooperatively with others and maintain effective customer service toward all persons contacted during the course of job performance.
Ability to establish and maintain effective and productive working relationships within a diverse and multicultural environment.
Ability to multitask and manage time and priorities to meet deadlines.
Basic accounting skills.
Proven diagnostic, problem solving and organizational skills.
Must have a positive, supportive attitude, and willingness to continually learn.
Strong customer service orientation.
Strong analytical skills, attention to detail, and error-free work.
Proficient user of Microsoft Office Suite especially Excel and experienced in financial data system
Knowledge of Title IV rules and FERPA rules a plus
Knowledge of Payment Card Industry Data Security Standard
Knowledge of VA Education Benefits and Yellow Ribbon
Knowledge with Financial Aid regulations
This position is subject to a background check (credit and criminal).
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Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic protected by law.
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Internal Number: JR07576
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.