For Lincoln Park Community Services clients to reach their maximum potential, each needs a stable, safe, healthy, positive place in which to make life changes. The Case Manager - Recovery is responsible for establishing and maintaining a safe, healthy and respectful relationship with Guests and Graduates of the interim housing facility and clients of LPCS living elsewhere in the community. Clients will become more invested in their own life changes when they feel connected to something larger than themselves – a community. The Case Manager encourages clients to engage in LPCS’ community and in their immediate community. Through this relationship, the Case Manager connects clients to other social service agencies, resulting in greater social skills and more positive decision-making abilities.
Programs and Services
Promote a healthy connection to the LPCS and larger community environment for clients
Provide assessment, case planning, case management, and individual counseling, for a caseload of approximately 16 Interim Housing (IH) Guests as well as support of Community Clients and Graduates and Independent Community Living Program residents as needed, with a focus on serving those challenged by substance use. This includes meeting with individuals; assessing and prioritizing their needs; completing intake, assessment and release of information forms; developing a treatment plan together with the individual client; setting goals; providing referrals for appropriate services; advocacy and following up to ensure assistance is secured. Case management is a process that involves empowering individuals to act on their own behalf, rather than doing things for them. This process also includes providing positive reinforcement for positive, healthy progress and tailoring the case management approach to the individual.
Complete Intake and Exit assessments for IH guests in the Homeless Management Information system (HMIS)
Serve as a Task Supervisor to students interning as case management staff. Oversee the case planning, assessment, and individual counseling for clients in the IHC and for Graduates and Community Clients as needed. Ensure that case management guidelines are followed, including intake, assessment, development of a care plan with each client, setting goals, providing referrals for appropriate services, advocacy, follow up to ensure assistance is secured, and closing case files of clients who have moved from the Interim Housing program.
Work collaboratively with other staff to provide a continuum of services and housing options for clients and to ensure healthy functioning within the LPCS and the larger community
Establish and maintain partnerships with other social service agencies. Work closely with referral and referring agencies to ensure continuity of services for each guest
Facilitate groups and classes on life skills
Rotate as the on-call case manager with other case managers to provide after-hours support to permanent housing Residents
Other duties as assigned
Operations and Administration
Create monthly reports of LPCS statistics, progress, and accomplishments
Attend weekly staff meetings
Attend assigned trainings
Maintain accurate and confidential client files using internal systems and the city’s HMIS database
Other duties as assigned
Communications and Public Relations
Represent the LPCS within advocacy groups, member organizations, and community organizations and to visiting volunteers and groups
Attend LPCS’ Annual Volunteer Appreciation Event
LEADERSHIP – Consistently accomplishes the expected objectives and takes on extra tasks or projects as required or necessary. Maintains a positive, achievement-oriented attitude and influences others to do the same. Takes initiative with and is proactive in approach to accomplishing tasks. Ability to make decisions and take actions consistent with organizational goals.
INITIATIVE – High level of interest in role development, high degree of motivation, and willingness to improve performance and increase job knowledge.
JUDGMENT - Uses discretion in making decisions within the scope of their job. Refers decisions beyond their scope to supervisor. Discretion in handling confidential material.
COMMUNICATION SKILLS – Includes the ability to express ideas effectively whether face to face or in writing in both individual and group situations. Adjusting tone and terminology to the needs of the individuals with whom incumbent is communicating. Openly exchanges information in a timely manner. Knows who to keep informed. Uses confidential information with discretion.
PLANNING AND ORGANIZATION – Ability to schedule workload, set priorities and manage time in order to complete assignments and fulfill responsibilities.
MANAGEMENT OF RESOURCES – Ability to use time, money, technology and people as efficiently and effectively as possible. Makes suggestions to improve the resources that pertain to incumbent job responsibilities.
FOCUS – Interaction with internal and external personnel. Requires putting self in other’s place, anticipating and meeting needs quickly and accurately. It also means following up and monitoring situations to be sure everyone is satisfied.
TEAMWORK – Ability to interact and develop relationships with co-workers, give and receive constructive input, contribute ideas and viewpoints, adapt to changing circumstances and expectations and commitment to understand and remedy interpersonal conflicts.
TECHNICAL KNOWLEDGE – Individual’s ability to demonstrate the specific skills necessary to the position using industry procedures, tools, and equipment necessary to accomplish required tasks.
WORK HABITS – Demonstrate commitment, dedication, cooperation, positive behavior, adaptability, and flexibility with changes in jobs duties. Being able to anticipate change and bring about changes when they are needed with proper professionalism.
CREATIVITY – Uses unique approaches and inventiveness. Seeks new alternatives and ideas. Takes appropriate action, and is efficient, resourceful, and creative in attaining position objectives. Ability to be self-directed.
BUSINESS & ORGANIZATION KNOWLEDGE – Having knowledge of and understanding issues surrounding homelessness and the needs of our guests and clients, and seeing how the incumbent’s position and knowledge plays an important role in the success of LPCS and of the individuals whom we serve/support. It also includes the ability to acquire new knowledge of our homeless services and using this information.
CADC certification required
Experience working with homeless individuals preferred
Bilingual in Spanish preferred
About Lincoln Park Community Services
For more than 30 years, LPCS has stayed true to its mission of bringing communities together to empower individuals facing homelessness and poverty to secure stable housing and make sustainable life changes. LPCS is not just a shelter; it provides unique and impactful opportunities that transform lives through individualized programming and services, passionate volunteers, and dedicated staff. Today, LPCS provides five main areas of comprehensive programming to over 500 adults each year including:
Community Engagement Program – providing basic support services (access to showers, laundry, clothing, toiletries, meals, and referrals) to homeless individuals and those in danger of becoming homeless
Interim Housing Community – providing full-time residence, safety, security, and life skills to 35 Guests at a time
On Track Program – providing case management and individualized goal setting through three programmatic tracks (addiction recovery, mental and physical health, and employment and education)
Independent Community Living Program – facilitating permanent supportive housing for 17 individuals with disabilities
Graduate Community – providing less intensive support (m...eals and events) for former Guests who have completed the On Track Program and includes the Graduate Council with a representative always serving on LPCS’s Board of Directors