Student Services Professional II / CNS - Dean's Office California State University, San Bernardino
Employment Status: Full-time, exempt, temporary appointment for one year.
Work Schedule: Generally, Monday through Friday, 8:00 a.m. to 5:00 p.m. Incumbent will be expected to work evenings and weekends on occasion.
First Review Deadline:The initial review of applications will begin on Monday, July 8, 2019
Zoom Interviews will tentatively take place. Candidates invited to participate in this phase will be notified via e-mail.
Under supervision, incumbents perform professional Student Services Professional work characterized by continuing assignments in which the primary work processes and tasks assigned follow well established work procedures.
The Student Services Professional II is key to the College of Natural Sciences Peer Advising Center by helping to improve student retention, facilitating persistence to degree and providing advising for students.
Academic advisors at the College of Natural Sciences assist students in the development and implementation of meaningful academic, personal, and career plans that are strengths based, equity minded and compatible with their individual goals. The key goals of academic advising are: 1) timely graduation, 2) knowledge of university policies and procedures and engagement with resources, and 3) knowledge of personal, academic and career options and pathways.
Typical Activities Direct Advising Services to Students:
Responsible for advising students based on designated CNS majors ranging from 600-1000 students. Advise students individually or in groups, on issues related to planning an academic program, choosing an educational or career goal.
Advise students in specific curriculum decisions including the choice and scheduling of courses, selection or change of majors and minors, providing referrals to specific departments, schools or colleges as appropriate.
Provide information on specific programs, and make referrals where appropriate, to services offered by the university or by organizations outside.
Assists students in the development of an education plan including choosing a major/clarifying career goal.
Informs students about alternatives, limitations and possible consequences of academic decisions (e.g. adding, dropping and withdrawing from courses; change of program, major and/or transfer institution).
Educates students about course planning and registration processes, refers to available on-and off-campus resources to meet individual needs including career and personal counseling.
Work campus events such as SOAR (orientation), Counselors Day, Open House, International Student Advising, and others as assigned.
Assist with the development of student advising workshops, including design, implementation, and evaluation.
Advising Professional Development:
Maintains up-to-date knowledge about the College's programs and requirements.
Represents academic advising department on various internal and external committees.
Develops and promotes internal communication and resource sharing in order to benefit student success.
Gathers, develops and promotes best practices for continuous improvement
Participates in individual and team professional development, remains current with technology used in advising.
Serve as liaison and resource with academic and student services departments as assigned.
Develops and interprets Academic Planning Guides; maintains administrative and program information files.
Organize and present outreach programs for classes, academic departments, residence halls and student organizations related to academic advising issues.
Assistance with Administrative Duties:
Assist with administrative responsibilities, supervise staff and serve on committees and at meetings as assigned.
Authorizes course withdrawals, adds, and drops as required.
Maintains administrative documents and confidential student records.
Interprets testing results relevant to math and English placement decisions.
Prepare, organize, and maintain appropriate resources, reports and statistical summaries.
Audits, monitors, and evaluates individual student academic progress.
Minimum Qualifications Education & Experience:
Equivalent to graduation from a four-year college or university in a science major or job-related field
Equivalent of two (2) years of professional experience in a student services program or a related field. A Master's degree in Counseling, Clinical Psychology, Social Work or directly related field may be substituted for one year of experience.
Knowledge Skills & Abilities:
Working knowledge of applicable university and federal policy and procedures.
Demonstrate the ability to gather and analyze data, reason logically, draw valid conclusions and make appropriate recommendations.
Possess the ability to participate in and contribute to group meetings and establish and maintain cooperative working relationship with students, staff, faculty, and administrators.
Working knowledge of correct English, grammar, spelling and punctuation.
Working knowledge of the basic principles of individual and group behavior.
Possess fundamental writing skills and effective communication skills with the ability to interact with people from diverse backgrounds.
Ability to write, speak and read other languages is desired.
Working knowledge of computer software applications.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be 'Designated' under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.