The Bobst International Center was founded in 1997 so that physicians and patients from abroad could obtain appropriate referrals and expedited access to MSKCC. In addition to English, our staff at the Bobst International Center is fluent in Arabic, Berber, Burmese, Cantonese, Portuguese, French, Hindi, Italian, Mandarin, Spanish, Swedish, Tigrinya and Polish.
The International Center Care Advisor provides guided access to MSK for international patients andrepresents the MSK brand by making a positive first impression and shepherding new patients through their scheduling experience at the International Center. The Care Advisor will maximize MSK access by fielding incoming inquiries and requests, and matching patients to the best possible service, physician, and appointment based on their diagnosis, geographic location, and preferences. He/she will anticipate potential issues and remove obstacles for new patients by assisting with obtaining records and reports.
An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding.
Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances.
Adept at creating partnerships and working collaboratively with others to meet shared objectives and goals.
Capable of building strong customer relationships and delivering customer-centric solutions.
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.
Action-oriented and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Act as part of an administrative and clinical team to receive, assess, and bring to appropriate resolution all new visit (external and internal) requests for physician services within the International Center.
Screenrequests according to Service and Physician criteria to ensure the most accurate scheduling.
Triage and assist with incoming calls from patients, caregivers, internal and external departments.
Demonstrate excellent customer service and communication skills.
Communicate effectively with members of the MSK Clinical team.
Ability to distill complex information to foreign patients of diverse backgrounds.
Maximize patient access while providing a public relations role sensitive to patients needs by using critical thinking and decision-making skills.
Exceed patient expectations with your accessibility, knowledge, generosity, partnership, and support serving as a guide for patients, caregivers, and clinical leadership.
Demonstrate flexibility and willingness to perform a variety of tasks across the International Center team.
Bachelors degree preferred, or in lieu of a degree, 1-3 years of healthcare experience
Interest in a role that combines both clinical and administrative responsibilities
Knowledge of medical terminology
Ability and interest to learn clinical information and criteria
Ability to handle acutely ill patients in stressful situations
Ability to collaborate as a member of a highly interactive team and be able to exercise judgment and discretion
Availability: Monday-Friday (flexible to work between the hours of 9:00am and 7:00pm; schedules vary for department coverage)
Proficiency in Microsoft Office
Fluency in Mandarin language strongly preferred
Internal Number: 2019-35125
About Memorial Sloan-Kettering Cancer Center
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, and superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.