Responsible for directing, managing, delegating, and coordinating the operations, resources, and personnel of assigned Parking Services staff in the education, outreach, and enforcement of applicable City Traffic Code, Municipal Code, Land Use Code (LUC), regulations, and ordinances in regard to parking concerns to contribute to improved community livability. This position operates within the context of the City’s mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community. In coordination with the Director, this leadership role will develop and implement the strategic mission for the division in alignment with City vision and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
Provide daily leadership, direction, evaluation, and administration to Parking Services staff.
Responsible for development and implementation of policies and procedures to increase efficiency and effectiveness of parking operations and services.
Develop goals and performance measures; align resources accordingly.
Preparation of strategic short-term and long-range plans; and ensure ongoing progress.
Responsible for the development and management of the bi-annual Parking Services department budget; review and analyze programs, operations, and associated costs to evaluate progress with regard to stated goals, objectives, and needs.
Develop and implement specific measurable outcomes and metrics associated with the budget process and work plan.
Manage stakeholder relationships with business owners/leaders; including organizations such as the Downtown Development Authority and the Downtown Business Association.
Act as staff support to the Parking Advisory Board; including agenda preparation, providing meeting content, and coordinating with the Council liaison.
Create and deliver professional presentations to City Council, City Boards & Commissions, and executive leadership on Parking Services projects and work.
Represent Parking Services and/or the City at a variety of public and private meetings, providing information and participation in the development of solutions to issues.
Manage enforcement and educational programs to preserve and enhance the quality, appearance, and community livability.
Monitor violation trend patterns regarding violation counts and appropriately assign enforcement efforts in both patrol zone and scope.
Manage the Residential Parking Permit Program; in partnership with Transit Planning personnel.
Utilize the City’s organizational capacity to work with a variety of constituents; including residents, City departments, and community partners.
Point of contact for the Parking Services office; respond to contact made by residents, City Councilmembers, and City staff/departments.
Provide interpretation and guidance regarding City Municipal Code, Land Use Code, policies and procedures, and safety regulations. Partner with Municipal Court and City Attorney’s Office for legal issues pertaining to parking operations.
Motivate direct reports in such a manner that they are excited and energized to embrace community livability.
Participates in Development Review process when parking policies and/or parking operational input is required.
Responsible for identifying strategies for implementing high-level parking goals and objectives as described in adopted plans; such as the Parking Plan, the Downtown Strategic Plan, the Transportation Master Plan, and City Plan. Participates in development and updates of these plans when appropriate.
Assess and analyze parking conditions and propose possible solutions, including parking configuration alternatives, to meet the parking needs of residents, businesses, and public interests.
Communicate, written and orally, to strive for favorable media relations and public relations.
Monitor working conditions and use of equipment and make appropriate updates to ensure process improvement and increased efficiency of work assignments.
Conduct regular work performance reviews and written evaluations with direct reports.
May act as Transfort/Parking Services Director in their absence.
Provides direct supervision for the Parking Enforcement staff and the Residential Parking Program Coordinator.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems, and submitting personnel recommendations to the PDT Director and Human Resources for approval.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Scope and application of City policies, Land Use Code, Colorado Revised Statutes, local Municipal Ordinances, codes and regulations and to develop and recommend appropriate revisions as necessary.
Understanding of parking-specific policies, procedures, and technology.
Knowledge of community dynamics, preservation, and enhancement concepts and techniques.
Ability to effectively lead, supervise, and coordinate activities of and mentor staff members, and to develop and foster a team environment.
Knowledge of Municipal Court process. Ability to properly document case findings to provide accurate history/testimony in the event of court hearings or other proceedings.
Budget management and resource allocation according to government standards and procedures.
Negotiation and conflict resolution skills.
Ability to take firm unbiased enforcement action; and execute corrective action.
Ability to utilize strategic planning skills to identify immediate work needs while preparing for future scope and development plans.
Ability to apply appropriate time management skills to manage seasonally heavy workloads; empower direct reports to do the same.
Ability to communicate effectively, both orally and in writing.
Project management understanding/skills.
Ability to use proprietary parking management software, and commonly used office software products such as word processing, database, presentation, spreadsheet, and project/work plan tracking software.
Internal Number: 2082
About City of Fort Collins - Transfort/Parking Services
Located against the foothills of the Rocky Mountains and home to Colorado State University (CSU), the City of Fort Collins offers a diverse culture, educated and engaged citizens, outdoor recreation, bicycles, breweries, historic charm, and a thriving economy. Throughout the year, live music and entertainment, as well as great local dining, can be found throughout the historic downtown area. Fort Collins offers the convenience of a small town with all the amenities of a larger city.
The City’s long list of acknowledgements includes:
• No. 8 Top 25 Best-Performing Large Cities (Yahoo Finance 2016)
• “Top Ten Websites” Best of The Web Awards (Center for Digital Government – September 2016)
• Top 10 Healthiest Cities" (Livability.com - April 2015)
• No. 13 “Best Place to Live” (Livability.com - September 2015)
• No. 9, and “One of the Top 10 Best Places to Retire” (CBS Money Watch - February 2012)
Why Work For the City of Fort Collins?
- Medical, dental, vision (for self, spouse, children) – eligible on the 1st of the month following date of hire
- Paid vacation, paid holidays, and sick days
- Retirement + company matching – after 6 month probation period an...d immediate vesting
- Flexible spending: Medical expenses FSA, dependent FSA or both
- Employee Assistance Program: counseling, legal, financial assistance
- Life insurance, short-term and long term disability
- Wellness program, workout facilities
- Employee/family Onsite Health Clinic
- Personal & professional learning opportunities including supervisory and leadership development; plus career mobility
- Collaborative work environment
The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.
Notice Regarding Medical and/or Recreational Marijuana Use: Because the possession and use of marijuana,
whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical
use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy. The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age 40 years or older, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law. For the purpose of this City policy “sexual orientation” means a person’s actual or perceived orientation toward heterosexuality, homosexuality, bisexuality.
BACKGROUND CHECK/MOTOR VEHICLE REPORT AND DRUG TEST REQUIRED WITHIN 48 HOURS OF OFFER.
Note: Some information in your application may be public information under the Colorado Open Records Act.