JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup for custom card and cash management services including working with key internal partners to ensure a best in class experience for clients.
The CBCO group is seeking an Implementation Specialist that will work closely with our clients and be responsible for coordinating all aspects for Card and Cash Management set ups. The Implementation Specialist will handle a high volume of simultaneous requests.
Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
Exhibit ownership of on-boarding experience and client satisfaction
Ownership of internal communication and status updates
Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
Demonstrate creative problem solving and solid judgment/decision making
Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
Diligent awareness of risks in our processes in a timely manner
Ownership, escalation and resolution of risk issues when they occur in a timely manner
Manage activities through heavy phone work with clients and business partners
Demonstrated problem solving ability through interaction with clients and business partners
Exceptional verbal and written communications skills
Ability to independently manage conflict and mobilize internal resources to resolve issues
Strong interpersonal and relationship building skills
Excellent analytical skills and attention to detail
Knowledge of Microsoft Suite of products
Some travel may be required (less than 5%) to visit clients
Must have 1-3 years of experience in a Client Service, Operations Sales, Portfolio Management or Implementation function
Strong presentation and negotiating skills
Excellent organization and prioritization skills in a high pressure, competing priority work environment
Project management skills as necessary to manage multiple projects in varying stages
Cash Management / Card product knowledge
Ability to travel to clients organization when required
Internal Number: 6162335
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