United Cooperative Services is searching for a Vice President – Broadband Services. This position requires a bachelor’s degree in Business, Engineering, Science or related field from an accredited university. A higher preference will be placed on individuals with 10 years related experience and/or training or equivalent combination of education and experience. Must demonstrate advanced knowledge of networking technologies. Must have technical knowledge of LAN/WAN; routing, switches, telephony, and security devices – IOS; VoIP; IPTV technologies; and Fiber optic technologies. Strong negotiation skills required. Excellent leadership skills with proven success in generating sales and developing new business opportunities as well as significant previous supervisory experience is required.
United Cooperative Services is an equal opportunity provider and employer.
This position will direct the activities of the broadband and fiber division of the cooperative. This includes developing, executing and achieving business objectives and operating procedures that ensure that United’s broadband division is financially strong, while also providing optimum services to the subscribers.
As a staff member, this position assists in addressing ongoing challenges and identifying new internal and external challenges that face the members, cooperative and employees.
In a constructive manner, the Vice President – Broadband Services assists the CEO and executive staff with clarification of the company vision(s) needed to meet such challenges.
This position, in a supportive manner, will assist in communicating and implementing the visions and values to the members and employees across all departments.
Reports to: GM/CEO
Directs: Cooperative’s Broadband Department employees
Manages and directs operations and business development activities of United’s fiber division, to include: hiring and managing employees, preparing reports, establishing budgets, comparing and analyzing options, reviewing and executing vendor contracts, maintaining public relations, marketing services, sales and managing assets.
Researches new and emerging technologies to further goals of the company. Evaluates new business and expansion opportunities and recommends new services to the CEO.
Plans, directs, and oversees all lines of broadband business to ensure both financial strength and subscriber satisfaction.
Oversee the actions necessary or takes proactive and corrective action to resolve member issues and questions about service and the process for appropriate member request pertaining to their broadband service and/or accounts from direct contacts, as well as,
referrals from other offices as requested and/or needed.
Implements and operates the broadband (fiber optic and fixed wireless) network within the financial projections and budget approved by the board of directors. If modifications are required, develops budget/plan amendments with financial analysis for CEO and board approval
Determines and designs training procedures to assure consistent and standard work procedures within all applicable cooperative functions.
Assists with coordination with technical services representatives regarding service appointments, special service orders and collections
Establishes and implements goals within guidelines established by the CEO.
Ensures operations comply with applicable federal, state, and local regulations.
Represents the company with regulatory agencies, legislative bodies, and industry associations.
Promotes and maintains a safe working environment, observes all safety rules, and supports United’s mission, core values, and vision in carrying out the responsibilities of the position.
Supports and keeps abreast of bylaws, guidelines, policies/procedures and philosophies of United to effectively serve and support cooperative members.
Regularly confers with United employees to offer assistance as needed. Works closely with United personnel to ensure overall success of the cooperative.
Will support Cooperative’s electric business.
Maintains positive and productive relations with vendors, contractors, subscribers, customers, and the general public in carrying out the responsibilities of the position. Work with consultants as required ensuring the success of the broadband network deployment and ongoing operations.
Administers “Proactive Performance Coaching” principals in accordance with daily supervisory duties.
As a member of the management/supervisory team, this position is responsible for the provision of a full range of supervisory activities, including but not limited to: the selection, training and evaluation of section personnel, planning, developing and monitoring completion of objectives and the completion of special projects as delegated.
Develop and implement: education, tools and training with clear expectations to employees in order to meet departmental and cooperative goals.
Maintain familiarity with and be able to effectively communicate United, industry, and regulatory information, including but not limited to: communications and publications to our membership, internal communications such as the employee newsletter, supervisors’ meetings and employee
appropriate internal and external web sites.
Prepare (and potentially deliver) presentations to employees or other groups as necessary.
Follow the Supervisor's Code as developed by the supervisor's group.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities.
The Vice President – Broadband Services shall be required to perform any other duties assigned to fulfill the objectives of the Cooperative.
RUS, NRTC (or other national groups with influence over the fiber/broadband industry), ERCOT and local City, County, and State Governments: Discusses regulations and rules.
Local Economic Development Groups: Maintains relationships to increase Cooperative business.
Members: Courteously answers member inquiries to further their understanding and acceptance of the Cooperative's plans, policies and programs.
Vendors and engineering consultants: Remains up-to-date on technology, purchases, and contract negotiation and administration.
Technical and non-technical audiences: Delivers presentations.
Potential medium and large members: Markets cooperative services.
Texas Electric Cooperatives employees and other cooperatives: Reviews and discusses items affecting cooperatives.
Works closely with UCS legal counsel
Job Knowledge, Training and Experience: Requires a Bachelor’s degree in Business, Engineering, Science or related field from an accredited university. A higher preference will be placed on individuals with 10 years related experience and/or training or equivalent combination of education and experience. Must demonstrate advanced knowledge of networking technologies. Must have technical knowledge of LAN/WAN; routing, switches, telephony, and security devices – IOS; VoIP; IPTV technologies; and Fiber optic technologies. Strong negotiation skills required. Excellent leadership skills with proven success in generating sales and developing new business opportunities as well as significant previous supervisory experience is required.
Equipment Operated: Uses office equipment and computers. Must have a current driver's license without violations that would prohibit insurability.
Abilities and Skills: Must be able to give, receive and analyze information, prepare written materials, and articulate goals and action plans. Required to prepare a variety of reports and paperwork with a high degree of accuracy and attention to details. Must
effectively present information, orally and written, and respond to questions from clients, members and general public. Must be able to deal with a variety of people in varying situations with tact and diplomacy. Requires ability to meet deadlines under pressure.
Physical Effort: Must be able to perform all activities listed in the job description with or without reasonable accommodation.
Working Conditions: This position is performed equally in an office environment and outdoors.
Travel: This position requires occasional travel to conferences and meetings relating to the job requirements.