The Coordinator, Housing Operations reports to Director, Residence Life & Housing and manages all aspects of housing operations insuring a positive customer service environment and the promotion of the values and mission of Stevenson University. The Coordinator will assist the Director in the management of all housing operations tasks including housing selections and assignments, occupancy reports, and coordination with facilities management. The Coordinator will have on-call responsibilities.
Bachelor's degree plus two years of significant experience in a college or university Housing and Residence Life environment that included student staff supervision, housing operations, student programming, and administrative duties. Master's degree in higher education administration, college student personnel or a related field preferred.
Ability to work in a fast-paced environment including handling multiple tasks simultaneously
Excellent organizational skills and demonstrated attention to detail a must.
Excellent customer service and public relations skills
Excellent interpersonal and writing skills
Ability to work independently and with a team
Ability to effectively work with students from a broad range of backgrounds and life experiences.
Exhibit patience in stressful situations
Commitment to diversity, intersections of individuals and team building.
Proficient with Microsoft Office
Experience with Colleague operating systems preferred
Ability to travel between campuses
Ability to work evenings and weekends.
Assist the Director, Residence Life & Housing in supporting and promoting the University mission, values, and strategic plan.
Interact with students, parents, and staff to resolve problems/concerns and insure adequate resources are available and utilized to meet student needs.
Supervise the selection and assignment process for an on-campus 2,000 bed housing system, updating the Web based computer system for the housing assignment process; supervise communication with students regarding room assignments and room change requests; oversee approval process for early arriving students; contract extensions, graduation week housing, summer housing assignments; and communicate with faculty and staff about the application process for returning students
Oversee the internal office procedures for student billing and advance payments, meal change requests, update forms and refund requests, ensure timely response to e-mails, track archive system for file management, and the housing contract release process; coordinate communications with students regarding upcoming processes and facilities related issues; oversee the department Web site
Design and develop reports utilizing various software applications to communicate volume, turnaround time, and staff effectiveness, including but not limited to Colleague and housing software.
Keep Director, Residence Life & Housing informed of occupancy rates and other facilities issues.
Actively participates in and shares information during staff and departmental committee meetings.
Collect and post student room deposits.
Responsible for assigning and maintaining meal plans for residential students.
Post student assignment/billing and notify students of their housing information.
Oversee collection of student housing contracts.
Assist with RA and RD selection processes, RA in-services and RA trainings by working with other professional staff members to develop and present training sessions.
Resolve billing issues with the Business Office and manage student vandalism billing.
Direct the distribution of room condition reports, determine costs and the attribution of charges and generate billing information.
Process mailings, memos, correspondence, including room assignment mailings in late July/early August.
As Maryland's third-largest independent university, Stevenson serves more than 4,400 students pursuing bachelor's, master's, and adult undergraduate degrees in the classroom and online. Founded in 1947 as Villa Julie College, the University is committed to providing a career-focused education and to offering programs that ensure our students' success in an increasingly dynamic job market.The University imbues its emphasis on career throughout the educational experience, from coursework to experiential learning. In addition to providing students with a quality liberal arts education, the University also stays true to its tagline, "Imagine Your Future. Design Your Career." Stevenson graduates gain the knowledge and skills that they can apply to not just their first job or graduate course but also carry with them throughout their lives. This promise is made explicit through the Career ArchitectureSM model, which carefully mentors students through a process of learning who they are within a framework of theory, practice, and mentoring. Stevenson has historically high job and graduate school placement rates for its students, helping them find success by starting their careers or by ente...ring graduate school for continuing their education. In 2013, the Maryland Career Development Association (MCDA) recognized the impact of the Career Architecture process by awarding Stevenson with its annual MCDA Organizational Career Planning Award. This award recognizes an institution that has developed an excellent program for career development within the organization.