As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Support internal communications for clear/simple staff communications and branch process consistency
Manage open channels of communication with branches
Co-ordinator for ancillary actions needed to ensure smooth for branch operations (Eg technical refreshes, branch staff equipping, CNY)
Job Duties & Responsibilities
In branch process actions for good Employee Journey
Support in branch process changes focusing on Employee Journey when changes are introduced
As department representative, support actions on Service Manager forum
Attend BOT meetings to support process improvements/reviews, where applicable
Encourage participation in distribution wide initiatives which are aligned with business intents
Work through COO (Business process) ensuring smooth branch operations and simple communications for clear Employee Journey (i.e Internal Communications)
In Branch Control Management
Keep process discrepancy low (eg Cash discrepancy)
Understands transactional controls to conform to Audit and Compliance requirements
Facilitate and coordinate actions at branches for Tech LVs
Consistently upgrade and develop new skills through continual training, education and observations
Participate in bank's initiatives / related activities
Be creative, Be digital
Minimum 2 years of experience with degree in relevant field
Non-technical Experience (Personal Attributes)
Good organisational skills
Good analytical/problem solving skill
Excellent team player
Technical Experience ( Technical/professional knowledge and experience)
Possess a sound knowledge of the Bank's products & services.
Understanding design thinking is a plus
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Internal Number: 6086526
About DBS Bank Limited
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