The Manager of End User Computing (EUC), under the direction of the Head of IT Service Delivery - Americas, is responsible for directing and managing the daily operations and projects of the EUC team for the Americas (US and Canada). This position also manages infrastructure applications, including Active Directory, printer services, Windows server update services (WSUS) and System Center Configuration Manager (SCCM), administers the enterprise servers in specific and especially in aggregate, developing automation to reduce the individual attention required, and supports regional and global work efforts and projects. Technologies that fall under this role include: workstation standard operating environment (SOE) development and deployment, application packaging and deployment, group policies, login scripts, printer management, mobile device management, and SCCM development and management.
Job responsibilities include, but are not limited to:
Manage login scripts to support user customization, user standardization, and application configuration
Implement group policy objects to manage user experience, support security requirements, and improve computer manageability
Troubleshoot escalated issues from Service Desk and IT Managers
Develop automation scripts using Powershell, VBS and batch files to standardize servers and workstation operations
Administer GPOs and GPPs to standardize operations
Administer WSUS, including server infrastructure, patch review and approvals, and server remediation status
Administer SCCM, including server infrastructure, agent installations, collection management, and writing custom distributions
Ensure execution of projects and tasks related to end user computing and relative systems
Monitor and manage work assignments and work load for employees
Provide an escalation path, operational oversight, personnel management and professional development opportunities for team
Act as part of the End User Computing team and work collaboratively to provide exceptional IT services to the firm
Equal Employment Opportunity/M/F/disability/protected veteran status
Qualifications and experience:
Bachelor’s degree, preferably in information technology or a computer science related field
Minimum five years of experience in information technology
Expert knowledge of Windows Server, Active Directory, Group Policy, Powershell, SCCM, and MDM, required
Experience with Citrix XenDesktop, Terminal Server and other Virtual Desktop technologies
Experience in managing IT staff including recruiting, training and coaching employees, communicating job expectations and appraising their performance
Experience managing virtually and working successfully with globally distributed teams in a matrix organization
Proficiency with Word, Excel, and Visio required
Excellent technical troubleshooting skills, root cause analysis skills, and strong attention to detail
Ability to effectively communicate technology, infrastructure and process needs and requirements with all personnel levels; through good oral and written communication
Ability to work and travel outside of regular business hours and including weekends, nights and holidays when necessary
About Norton Rose Fulbright US LLP
Recognized for our industry focus, we are strong across all the key industry sectors: financial institutions; energy; infrastructure, mining and commodities; transport; technology and innovation; and life sciences and healthcare. Through our global risk advisory group, we leverage our industry experience with our knowledge of legal, regulatory, compliance and governance issues to provide our clients with practical solutions to the legal and regulatory risks facing their businesses.
Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.
Norton Rose Fulbright Verein, a Swiss verein, helps coordinate the activities of Norton Rose Fulbright members but does not itself provide legal services to clients. Norton Rose Fulbright has offices in more than 50 cities worldwide, including London, Houston, New York, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg. For more information, see nortonrosefulbright.com/legal-notices.