Location: Binghamton, NY Category: Professional Posted On: Tue May 21 2019 Job Description:
Budget Title: Instructional Support Assistant (SL-2)
The University Downtown Center (UDC) Library-Information Commons provides services to the Binghamton University community with emphasis on the needs of the College of Community and Public Affairs (CCPA). As a member of the UDC Library-Information Commons staff, the incumbent serves as a team member responsible for providing high quality service to library users. Library services are provided through direct client assistance at the UDC Library service desk; through individual consultations; and through collection development and management of print and electronic resources.
Under the general direction of the Head of Branch Libraries and in coordination with the UDC Library Reader Services Coordinator, this position assists with library services including circulation, reserve, and document delivery functions; desk staffing; and the Library / Information Technology Services (ITS) collaboration. This position will interact daily with ITS students and staff to ensure smooth operation of the UDC Library-Information Commons service desk. As a primary public service representative to students, faculty, and staff at the UDC, excellent communication skills and ability to interact successfully with the public are essential. This position reports to the UDC Library Reader Services Coordinator.
Duties and Responsibilities:
Assist with the daily operations of the UDC Library-Information Commons. Responsible for security of public area and collections in absence of UDC Reader Services Coordinator and Head of Branch Libraries.
Open/close the UDC Library-Information Commons, as required.
Respond to inquiries about circulation, resource sharing, and course reserve policies and procedures; coordinate circulation-related activities with the UDC Reader Services Coordinator, including directing activities of student employees.
Provide first-line general reference assistance in librarians' absence; make referrals to librarians as needed. Provide information service desk coverage as assigned.
Perform processing for course reserves, circulation, and resource sharing, as assigned; assist with stack collection maintenance operations.
Participate in unit decision making; assist in the formulation of policies and procedures; bring issues to the attention of the UDC Library Reader Services Coordinator, Head of Branch Libraries, and Library Administration as needed.
Work collaboratively with reader services staff to ensure consistent service standards across branches. This may include working periodically at the Bartle, Science and Health Sciences Campus libraries. Flexibility is required to adjust schedule and work location to maintain operations at other service desks, or as the library hours change.
Serve on internal and university-wide task forces and committees, as needed, to represent the UDC and Libraries.
Bachelor's Degree (or higher)
Strong commitment to customer service
Excellent communication, organizational and problem solving skills
Ability to work effectively with a variety of students and staff in a diverse public services setting
Ability to work a flexible schedule
Ability to work independently and function effectively within a team setting
Previous library experience
Strong computer and technology literacy
To accomplish daily routines, the incumbent should be able to stand and walk at the service desk for periods of one to three hours at a time, lift and carry loads of books (10-20 lbs.), push heavy book trucks, use ladders, bend and stretch to reach high and low shelves, and be able to spend periods of time at a computer. Although generally job duties will be performed during the daytime work week, occasional weekend or evening hours may be required, depending upon operational needs.
Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.
Binghamton University is a tobacco-free campus.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at email@example.com
Equal Opportunity/Affirmative Action Employer The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.
As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.
Internal Number: 110625
About Binghamton University
Binghamton University is a world-class institution that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character — shaped by outstanding academics, facilities and community life — promotes extraordinary student success.
Binghamton merges rigorous academics, distinguished faculty and state-of-the-art facilities to engage and challenge its 17,000 students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration and community service.