The Back Office Supervisor at Family Medicine at Gabriel Park provides leadership, expert guidance and oversight for back office clinical staff consistent with operational requirements and customer service philosophy of OHSU and the Department of Family Medicine. Provides input and guidance for process improvement and customer satisfaction. Overall responsible for directing and coordinating the daily functions and duties of the back office, patient/clinician flow, compliance with regulatory requirements, ensuring education and training is up to date, HR management, scheduling (daily, weekly, and monthly), quality projects, safety for staff, patients, and visitors, and attending meetings. Provides back up support for clinical staff, including support for clinical support staff and providers. Partners with Front Office Supervisor to establish seamless clinic operations with patients, staff and clinicians.
Supervises back office staff. Provides daily guidance in problem solving. Monitors successful completion of competencies, approves and assigns MA work. Works as back up for all back line functions. Works in concert with Practice Manager to recruit, train, and counsel employees, develop work plans, participate in discipline up to and including dismissal. Participates in evaluations and setting long and short term goals for staff. Monitors staff schedules and Kronos timekeeping. Encourages a a cohesive team approach to the day to day operations. Leads by example. Provides ongoing feedback to staff.
Monitors Clinical Operations: Manages clinician schedules, patient flow, wait times, quality, standard of care, and standard work.
Responsible for staff schedules, entering schedules into Kronos, monitoring staff for on time arrival and ill calls.
Provides high quality customer service to both external customers and internal customers to meet or exceed service standards. Serves as a role model for all clinical employees. Communicates with patients/families, or other health care team members in a timely, cost efficient, and courteous manner.
Assists in providing education and information to staff. Develops and distributes policies and procedures for clinic specific back office duties. Ensures continued education be made available for all staff members.
Maintains and reports on EMR flow, quality, and stats to ensure patient satisfaction and prompt care with My Chart and charting in EPIC.
Ensures efficient patient flow by supervising clinic scheduling and monitoring time. Responsible for team work, management of specialty clinics, and assisting with patient complaints/issues
Responsible for lab processes, and POC testing, monitoring and training. Responsible for DNV Readiness
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm