Work at the beautiful, green setting of the Morris Arboretum of the University of Pennsylvania in the Chestnut Hill area of Philadelphia. This is a full time, on-site position that reports jointly to the Directors of Finance/Administration and Marketing.
This position serves as the ‘functional point person’ overseeing all CRM-related software applications & for all interactions with Divisional IT team. Responsible for ‘data mining’ & reporting. Serves as web manager overseeing all Arboretum web sites. Manages & is responsible for all updates as well as the necessary interfaces with CRM-related applications. Assists Marketing Director in interactions with Divisional Communications team. Works closely on a regular basis with other key staff responsible for the various programs & support functions of the arboretum including membership, education, admissions, gift shop, & finance.
Business Analyst Responsibilities Key to the position is developing an understanding of the business requirements of each service area (Admissions, Education, Membership, Gift Shop) and establishing strong working knowledge of the applications (Raisers Edge, Counterpoint, Outbound, Red Rook) to ensure that the applications support the needs of various stakeholders, making recommendations on business process improvements and making changes (including evaluation, upgrade & replacement as required).
Working in collaboration with the Divisional IT team & external service departments, the position will evaluate, recommend & implement ongoing IT solutions related to the Arboretum & serve as an ongoing resource as subject matter expert in managing applications. Ensures compatibility within IT environment & standards, as well as implementing monitoring controls.
The successful applicant will have strong work autonomy; provide planning, implementation & technical support for IT solutions & project management. They will be responsible for technical & functional analysis of information processing & management systems; perform feasibility & assessment studies identifying interrelationships among systems; work to detailed schedules; devise procedures to solve complex problems utilizing emerging technology considering computer equipment capacity & limitations; & effectively balance the delivery of solutions which streamline processes & provide an improved customer service experience. As each of the service areas is revenue generating, identifying methods of maximizing revenue & evidencing appropriate fiscal stewardship are important sensitivities for the applicant to consider in all aspects of performance.
The position will provide coordination & integration of customized applications developed by third party vendors, & maintain critical ongoing communications. The incumbent will ensure excellent communication with all stakeholders, securing appropriate buy-in & approvals where necessary.
The position will also work closely with departmental managers & others to assess & anticipate needs & keep abreast of industry trends/best practices at other institutions to identify & suggest strategic direction for systems & software applications at the Arboretum. Making recommendations, providing business analysis, ensuring data integrity & running/analyzing reports/data are all important aspects of the job. Some travel will be necessary as the incumbent will be expected to occasionally attend user conferences of the various applications being employed for the Arboretum’s Customer Relationship Management (CRM) platform.
Web Manager Responsibilities The Web Manager has tremendous impact on how the Arboretum represents itself to its members & to the public, & is responsible for website content, development & web marketing.
The website (morrisarboretum.org) is updated using Dreamweaver, so thorough knowledge & understanding of source code, as well as good computer technical skills are a must. This position also includes other marketing projects, typically those that are technologically oriented. An eye for design & attention to detail are essential. Also, the intersection between the Arboretum’s website and Outbound, the customer-facing side of the Point of Sale & CRM system, will be a key element of responsibility for the incumbent.
Internal Number: 46365
About University of Pennsylvania
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.