Manage operations for home care businesses throughout NJ. The position is responsible for the overall quality of services, patient satisfaction, and employee engagement results. Responsible for financial performance of the home care offices and programs operating under the Hackensack Meridian Health At Home umbrella as well as all home care joint ventures. Provides leadership, direction and coaching through a management team within the company.
Essential Generic Job Functions:
Develops business/marketing/strategic plans for the certified business. Accountable for the design and implementation of all plans of action, which support the strategic plan, educating and supporting managers to achieve goals.
Has statewide responsibility and multi-state management responsibilities for hospice services including owned operations and joint ventures.
Tracks and reports various performance and operational statistics to identify variances from established targets on a monthly basis.
Manages all aspects of revenue cycle management assuring strong cash results and AR.
Works closely with the Senior VP to assist in preparation of the quarterly board reports. .
Builds effective teams committed to organizational excellence by creating an environment that encourages development.
Works closely with HR to coordinate and manage employee issues and concerns.
Develops and maintains relationships with a broad range of both internal and external entities.
Is a role model for all managers exhibiting a strong commitment to innovation. Maintains a culture that supports growth and working relationships with team.
Assesses opportunities to pilot and enhance technology to accomplish product line objectives. Identifies innovative technologies for patients and families to improve efficiency in the delivery of their care.
Tracks quality indicators for all services provided comparing results to other similar agencies and services in New Jersey and nationally.
Is the champion for patient satisfaction working closely with staff to develop action plans to maintain quality patient satisfaction scores.
Assures adherence to Corporate Compliance regulations and regulatory agency standards including The Joint Commission (TJC) and State Licensure standards.
Works closely with Corporate Communications on the development of strategic initiatives for the marketing plan.
Maintains in depth knowledge of the home care industry and responds to all clinical/financial/regulatory changes
Knowledge, Education and Skills Required:
Master’s Degree required
Minimum of 10 years certified Home Care experience required with at least 3-5 of those years in a home care management role
Internal Number: 001
About Hackensack Meridian at Home
Hackensack Meridian Health At Home delivers New Jersey’s most comprehensive range of home health care services, programs, technologies and solutions.
If you or a loved one needs home health care services, Hackensack Meridian Health is the one name you need to know. Our caring, highly trained home health care specialists can provide the comprehensive, coordinated support you need to stay as safe, healthy and independent as possible while remaining in your home.
Our care providers use their extensive community partnerships to connect patients and caregivers with local resources and supportive services. And, should your needs change, you will have access to the full continuum of care offered by Hackensack Meridian Health’s providers and facilities — including additional home care resources, transitional care, assisted living, inpatient and outpatient rehabilitation, long-term skilled nursing care, hospice services, palliative care and inpatient hospital treatment.