The Supply Chain Technology & Operations team supports CBRE's organization globally. The team focuses on providing the foundations and engine of a world class supply chain and procurement organization for Real Estate and Property professionals to work effectively with clients leveraging best-in-class processes and tools to deliver meaningful outcomes.
The Enterprise P2P Product Owner is responsible for implementing and supporting CBRE's Enterprise Procure-to-Pay platform. This position requires someone who can work independently, is a self-starter, and able to respond in a matrixed, fast-paced environment. The ideal individual must have the ability to multi-task while maintaining full attention to details and priorities and excel at working with high level business stakeholders to understand their strategies and match them with the right solutions.
The Enterprise P2P Product Owner manages the implementation and provides ongoing support to CBRE's Procure-to-Pay platform. During implementation, they coordinate between stakeholders, the project workstream leads, the software provider, and other CBRE functions to ensure that all stakeholder requirements are addressed while staying within the dates defined in the project plan. After implementation, they manage the ongoing operations of the platform, including supplier management, issue escalation, trainings, and communications. Excellent time management skills with advanced Microsoft Office skills are required to work in Excel spreadsheets and create PowerPoint decks. Superior customer service experience is needed to interact with suppliers while maintaining a positive image to all CBRE stakeholders at all times.
Product Owner for CBRE's Procure-to-Pay Platform
Understands Supply Chain, Finance (including Accounts Payable) and Field Operations community needs by maintaining a close relationship with stakeholders to comprehend and communicate their needs and participate in validation of the solutions
Stays current with industry trends and recommends relevant technologies, partnering with key stakeholders to influence the change and develop implementation plan
Ensure the vision and strategies of the stakeholders are clearly understood and being implemented within the product as part of a multi-business line and global implementation
Interface and coordinate with business lines and cross-functional workstreams to define priority, business needs, and requirements
Development and prioritization of the project plan and roadmap, which aligns with stakeholder's vision
Supports the building of Business Cases for further implementations
Understand the P2P market and leading practices within the marketplace
Develop detailed knowledge and understanding of the business process
Develop presentation documents
Organize meetings and calls with internal stakeholders for project updates and key design decisions
Coordinate internal communications
Track and update status of project and execute weekly reports and dashboards
Manage all business process and system escalations through the proper channel
Provide additional support to the project team as requested
Owns the Global Dashboards and actions to improve key metrics
Manage the Supply Chain Buyer support team to ensure all SLA's and KPI's are being delivered
Manage and log user requests for access to the tool
Develop technology governance model and escalation paths
Manage all Quarterly Business Reviews
Perform internal user satisfaction reporting/monitoring including internal surveys, creating action plans
Partner with Coupa on enhancement request and priority tracking
Set-up new client accounts in Coupa and ensure they are properly onboarded
Create and deliver training programs, Quick Reference Guides, and Web-Based training
Create and maintain templates/programs
Escalation point for Coupa issues/questions
Provide monthly metrics to key stakeholders and executives
Maintain Coupa intranet and supplier portal sites
Test, build, and roll-out new functionality
Manage annual fee allocations
Qualifications and Education
Bachelor's degree in Business Administration, Engineering, Computer Sciences or related field from four-year College and/or University.
Minimum seven years of experience and/or training.
Skills / experience in Coupa P2P implementations is a plus.
Strong proficiency in various computer applications, MS Office (Word, Excel, and Outlook), and others
Required Knowledge and Skills
Ability to work productively and influence change within a large, complex organization with a myriad of legacy purchasing practices
Understanding of procurement, accounting, and finance processes
Ability to work with minimal direction
Comprehensive understanding of external factors that impact the business
Proven project management, financial analysis and problem-solving skills
Proven ability to lead and execute business decisions across an organization
High attention to detail, and accuracy, within a high-volume work environment
Enthusiasm and drive to succeed
Excellent written, verbal, and presentation skills
Strong analytical skills
Passion to provide great service to internal customers
Internal Number: 19011094
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.