About Berkeley The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date The First Review Date for this job is: April 10,2019
Departmental Overview Year-round, Events & Conferences is responsible for selling various catering and event coordination services to the campus and external clients. This department is also responsible for selling venue spaces at Clark Kerr Conference Center, California Memorial Stadium, as well as coordinating event logistics such as audio-visual, parking, rentals, etc.
This position is part of the Housing, Events and Facilities unit in RSSP which manages over 3 million square feet across 150 buildings, houses over 10,000 residents (including undergraduate/graduate students, faculty and staff.) The unit is also responsible for the oversight of campus Recreational Sports facilities operations (centers, pools, fields, marina space, etc) adding in 300,000 square feet. H & FS provides clean, safe, code compliant facilities, efficient response to concerns, a high quality experience and focus on customer service. New net revenue generation is a critical responsibility for this unit which is achieved through innovation, reputation, service delivery and client experience.
During the summer months when the housing facilities are vacant, this department is responsible for filling the beds in the residential complexes (approximately 6,800 bed spaces) with a variety of programs, events, and meetings to utilize the space/services as well as generate revenue that assists with the overall financial well-being of the department. The sales team operates as a one stop shop for guests by selling affordable accommodations, dining services, catering services, meeting space and computer labs to groups. In addition, this unit is responsible for coordinating conference activities and billing for all services provided.
Responsibilities Operations: -Through subordinates, manages day to day operations of catering program and Clark Kerr Kitchen (residential dining unit), and assist with Concessions operations as necessary -Through subordinates and direct reports, manages the maintenance and cleanliness of food production areas, including kitchen, service areas, storage areas, receiving, dock, and trash areas -Enforces, reviews, and interprets safety and sanitation policies and procedures -Audits and ensures compliance of food prep to QA standards and safety/security related to handling and preparation of food -Purchases food products, temp labor, linens, rentals, student labor, and supplies as needed for special events and catering -Plans, organizes, and manages a variety of special events from set up to clean up -Assists functional unit as needed -Operates a campus vehicle for deliveries, etc. -Accommodates last minute requests efficiently and courteously -Develops and updates departmental standard operating procedures and creates new policies to maximize efficiencies -Supervises and ensures compliance with approved cash and payment handling policies and procedures -Identifies and resolves a wide range of quality assurance issues in creative and imaginative ways -Develops, implements, and maintains exceptional customer service standards -Ensures superior service during all on- and off-site catering events -Meets and exceeds customer service expectations, anticipating needs and addressing issues -Responsible for maintaining positive client and colleague relationships and exhibits a cheerful and helpful attitude. Act as role model for staff -Makes recommendations to Associate Director to maximize departmental efficiencies , and implements the decided upon course of actions -Independently resolves any operational problems and reports outcome to Associate Director -Understands the department's goals and priorities and uses independent judgment to triage a broad range of issues including deciding upon course of action -Other projects as assigned
Financial Management -Makes recommendations and develops departmental budgets with Associate Director -Monitors, controls, and maintains budgets and operational costs by using weekly financials for budgeting references -Works with Associate Director to create and maintain weekly operations report, labor expense reports, supplies costs, weekly forecasts, and P/L for catering events to ensure proper margins are met -Monitors and maintains patron count / meal swipes in Clark Kerr Kitchen (residential dining) -Monitors and enforces cash handling policies and procedures -Holder of Purchase Card for the department. Prepares, processes, and manages P-Card reconciliations -Reconciles general ledger against BAIRS, BFS data, and vendor invoices -Researches and resolves discrepancies, making corrections as necessary -Reconciles distribution of payroll expense with monthly payroll -Tracks departmental expenses and provides summaries of accounts as requested -Monitors budget and provides recommendation to Associate Director -Responsible for practicing food stewardship with university and customer resources
Staffing -Develops and maintains staffing schedules to ensure business needs are met while managing labor costs effectively -Adjusts labor schedule and work assignments to match production volume -Responsible for training, developing, and evaluating staff -Prepares personnel actions for career staff -Approves CalTime according to campus deadlines -Trains and directs employees in preparation and service of meals using established food safety guidelines, procedures, and quality control -Assigns tasks and checks work areas at frequent interval -Ensures staff have knowledge and understanding of event details and specifications as well as any client expectations -Maintains and follows appropriate personnel actions within organization -Ongoing performance management, including but not limited to: timely staff feedback, setting clear expectations, recognizing outstanding performance, supporting career development, training, writing annual performance evaluations -Understands collective bargaining agreements -Audits, trains, and ensures staff are meeting and adhering all times to: quality control, Hazard Analysis and Critical Control Points principles of food preparation, safety and sanitation, all food service health, safety, nutritional, recipe, policies, and guidelines -Leads by example in working a variety of shifts, including nights, weekends, and holidays
Required Qualifications -Knowledge of management principles, concepts and best practices and skill to select, lead, direct, mentor, and guide staff, taking corrective action as necessary.
- Solid working knowledge of the concepts, principles and best practices of public relations and event planning, production and implementation.
- Knowledge of the campus, its vision, mission, goals, objectives, policies and infrastructure.
- Solid skills to produce high quality events within budget and time constraints, including events that promote the vision, mission, goals and objectives of the campus.
- Solid interpersonal communications skills to build and foster a collaborative and cooperative work environment and build and maintain good working relations at all organizational levels and with outside constituencies.
- Solid political acumen and skill in judgment, decision-making and problem recognition, avoidance and resolution.
- Leadership/management skills, including skills to lead, direct, mentor, evaluate and motivate staff.
- Strong knowledge in catering in a high volume setting.
-Strong verbal and written communication skills in the English language, including active listening, dynamic flexibility, and critical thinking, and ability to multi-task and ensure effective time management.
- Strong decision making and reasoning skills, and ability to develop original ideas to solve problems, and conduct operations analysis and quality control analysis.
- Strong and effective interpersonal and work leadership skills to provide guidance to all levels of personnel.
- Intermediate computer applications skills.
- Strong budgetary and financial acumen experience and background
Salary & Benefits Salary to commensurate with experience. Hiring range from $61,600 up to $93,900.
For information on the comprehensive benefits package offered by the University visit:
How to Apply Please submit your cover letter and resume as a single attachment when applying.
Driving Required A valid driver's license and DMV check for driving record is required.
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.