JobDescription : Organizational Change Management (OCM) Analyst Position Description: As an Organizational Change Management (OCM) Analyst, you will work alongside technology leaders as you help make a real difference delivering user-centric technology to S&P Global employees all around the world. This role will be part of a dynamic team that manages all IT Business and Financial processes for the Digital Infrastructure organization and will report to the Chief of Staff to the Chief Information Officer (CIO). The Digital Infrastructure organization is responsible for the delivery of Infrastructure, Workplace, Security, and Enterprise Services. You will work with leaders across these areas, collaborating with colleagues to develop and craft OCM and engagement solutions. You might spend your day:
Contributing to organizational change and management strategy, solutions, and implementation plans
Cultivating relationships with primary customers and stakeholders; appropriately managing stakeholder expectations and buy-in
Partnering with enterprise communicators to apply OCM strategy and best practices to help create messaging and delivery across various stakeholder and end user groups
Conducting a training needs assessment of current state initiatives, communications and documentation based on different user types
Providing input to the effectiveness of the awareness programs and change management efforts; taking corrective actions to optimize results, as appropriate
Identifying and raising issues and risks created by cross-team decisions and proposing resolution
Performing change impact assessments and document lessons learned
Identifying improvement opportunities as part of our continual process improvement efforts and helping to develop ways to influence change and increase adoption
Collecting feedback and survey data to incorporate into improving the OCM framework and Lessons Learned Report
This position is based in Denver, CO.
Partner in development of key messages to be delivered to employees worldwide with a focus on strategic alignment and end-user benefit.
Liaise with technology leaders to best support efforts to promote and publicize initiatives.
Work closely with the Project Manager, Engineer and/or Communications to design and create Quick Reference Guides, User Manuals, "How-To" videos, etc.
In partnership with Communications, develop artifacts including templates for messages, alerts, actions, advisories and campaigns to drive OCM maturity across the organization
Maintain the OCM pipeline inventory to enable the team to plan and forecast project/product communication needs
Help execute the Organizational Change Management Plan, including work to source subject matter expertise and draft appropriate communications, presentations, electronic messaging, etc. to support enterprise adoption of new technology services, enhancements and upgrades.
Aid with the follow-up, tracking and delivery of other key divisional projects and programs.
Bachelor's degree in a related field: computer science, management information systems, or business/communications with experience in technology
Advanced degree strongly desired
At least 3 years of relevant training/communications experience in technology, organizational change management or internal communications
Ability to coordinate with senior technology SMEs and other team members to perform quality reviews and incorporate OCM and training materials into product releases/enhancements
Detailed oriented professional with focus on ensuring accurate and complete deliverables
Developed problem-solving and analytical abilities
Demonstrated experience in strategic and cross-functional activities
Ability to create constructive relationships, influence, and communicate across various organizational teams, both technical and business focused
Strong leadership and management skills
Excellent organizational skills with the ability to multi-task and prioritize in a high pressure, dynamic work environment
Outstanding presentation and interpersonal skills, including the ability to interact effectively with senior management
Experience working in a team-oriented, collaborative environment
Prior experience working on technology communications is a plus
Internal Number: 5608521
About S&P Global
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