The Student Support Services Program Director is responsible for managing, administering and supervising all aspects of planning and implementation of the Student Support Services TRiO program including the day-to-day operations for the program. This program provides comprehensive services for low-income, first generation, and students with disabilities to increase retention, graduation and transfer rates.
The position collaborates and creates partnerships with off-campus entities including 4-year Universities, other TRiO programs and community organizations who support student participants. The Director is responsible for hiring, training and supervising department staff and student workers.
PRINCIPLE RESPONSIBILITIES AND RESULTS
1.Responsible for the direction, supervision and administration of TRiO Student Support Services program serving both campuses including:
Manage daily operational procedures for the Department to ensure timely response to customers, assign staff offices and determine operating guidelines.
Authorize salary and non-salary expenditures. Formulate, develop and manage annual budget and expenditures to adequately meet personnel and operational needs.
Direct work, hire staff, manage employees, evaluate employee performance standards and review training goals in accordance with Human Resources policy, procedure and practices. Authorize employee leave and approve timesheets. Initiate disciplinary actions when necessary.
Recommend work priorities as necessary for department staff.
Provide training for all departmental employees.
Conduct regular staff meetings to provide intra-office communication ensuring consistency of activities.
Priority: Essential Percent of Time: 20%
2.Lead and supervise all services and activities provided to program participants. Arrange retention support services for students that will include:
Academic support services
Financial aid guidance
Priority: Essential Percent of Time: 15%
3.Develop and maintain communication plan and strategies regarding the Student Support Services (SSS) program to include, but not limited to:
Develop and maintain website to provide the public with information about the SSS TRiO program. Information must include contact information, project goals, objectives, services and participant eligibility requirements.
Create and distribute monthly electronic communication for students, faculty, staff, and administration. Newsletter should include overview of previous, current and upcoming SCC activities and resources.
Create marketing strategies, materials, presentations and news releases to inform campus and community of program objectives.
Oversee development and implementation of applicant packet materials.
Priority: Essential Percent of Time: 10%
4.Direct and participate in the process to identify and select program participants. Establish and supervise effective processes for data and information management to ensure timely and accurate reporting and confidentiality of participant records.
Develop program materials: information brochures, program application packet
Supervise program staff in setting criteria and standards for selection
Review student applications and ensure the eligibility criteria are met
Coordinate with Student Support Services staff to select final participants
Priority: Essential Percent of time: 10%
5.In conjunction with the advisors, provide advising services to Student Support Services participants. Monitor program participant academic progress. Supervise and direct the development and implementation of:
Needs Assessment Plan (Accuplacer, Noel-Levitz College Student Inventory)
Student Success Plan developed/adjusted
Monitor student progress and contact students as needed
Provide information about financial aid and assist students to apply for such aid
Supervise and direct the academic planning and registration of participants
Assist students transferring to other institutions.
Priority: Essential Percentage of time: 20%
6.Program Compliance: Manage the Student Support Services TRiO program to accomplish the purposes and objectives set forth in the approved grant. Maintain administrative records for the SSS program according to federal requirements. Submit federal reports to US Department of Education.
Maintain all federally required documentation
Student record management
Personnel management: exercise supervisory authority to assure that the staff of the SSS program effectively perform assigned tasks and accomplish project objectives.
Coordinate with other programs (internal and external)
Complete and submit all federal, state, and Minnesota State grant reports
Priority: Essential Percentage of time: 20%
7.Participate in professional development activities to remain current in the status of federal TRiO programs and to communicate accurate information to campus, community and participant constituencies.
Attend state and regional TRiO and professional association meetings.
Attend Student Affairs and college related meetings, workshops and training activities.
Priority: Secondary Percentage of time: 5%
Master's Degree in counseling, student affairs or education-related discipline.
Experience administering comprehensive academic or other support/learning/human development services in a secondary, post-secondary or related setting.
Strong grant writing abilities and knowledge about state and federal funding sources and pertinent regulations.
Substantial experience and ability to demonstrate high performance in grant management; budget, program, and personnel evaluation and assessment; supervising staff (such as counselors, specialists, instructors, clerical); program development; diversity (ethnic, underrepresented, and students with disabilities); and student development.
High level of understanding about the needs of educationally underrepresented youth and adults, as well as strong analytical skills to develop comprehensive programs to meet these needs.
High degree of resourcefulness, creativity in programming, and public relations.
Knowledge of federal TRiO programs, rules, and regulations.
Ability to interpret state and federal regulations and analyze their impact on the college and its programs.
Extensive experience or knowledge required in the areas of grant management; program assessment; data collection and analysis; documentation of services; educational