Hi there, welcome to Hana. Backed by CBRE's decades of real estate experience, we're leading the way in creating spaces where companies and individuals, like yourself, can collaborate and thrive. We're building a world-class product and team that is redefining the flexible work space and beyond. At Hana, we focus on the details that drive success – a professional environment, thoughtful designs and courteous service – just to name a few. We believe in fostering a culture that drives accomplishment through adaptability, professionalism and thoughtfulness. And, we like to have a bit of fun too. If you are a detail-oriented, curious, self-starter interested in joining a fun and fast-paced team, we hope you will apply.
You will help to create and oversee everything for the market.
You will help manage the overall P&L responsibility for the market.
You will build and grow the Hana brand through events, public relations efforts, brand awareness, and local support.
You will be the voice of your local markets internally and partner with key functions such as development & broker relations, finance, technology, digital, human resources, development, sales & marketing, and public relations/communications to grow the Hana footprint and human impact.
You will lead the unit Management teams in your markets to accomplish the following:
Create a collaborative and accomplished environment amongst our patrons and partners through events, personal involvement, and meaningful introductions.
Ensure that our units are fully operational, and processes are running smoothly.
Manage the sales process and patron retention.
Encourage team development and growth.
Manage all Success Metrics for the market.
Ensure market-wide, core alignment with the Hana mission and principles.
Essential Duties & Responsibilities
Define, develop, execute and own the patron hospitality experience.
Build and lead unit and regional teams and external product and integration partners and platforms.
Manage an agile new business development process leveraging lean methodologies and operational-design thinking.
Translate business metrics, consumer/business/technology trends, and operational needs into workplace solutions that scale and create exceptional patron experiences that drive low churn and long-term patron loyalty.
Central point of contact for the Hana experience across the market, working across multiple stakeholder groups, managing internal/external relationships and driving deliverables.
Develop and manage partnerships and vendors who support the Hana patron experience.
Set the bar and manage ongoing quality and service levels including (but not limited to) SLA's, performance metrics, and patron feedback.
Jointly own, with the marketing organization, all patron research including profiles, surveys, interviews and net-promoter score performance.
Provide points of view and support on merger and acquisition opportunities.
Set the tone for the team, demand performance, and drive results while also growing the next generation of leaders in the market and is responsible for all hiring and firing in the market.
Be the local market presence to support the Development Team in the selection of future market locations.
Assist in programming the physical space with the Design Team.
Help manage the P&L - patron growth, occupancy, revenue & margins - managing budgets & pro formas for new unit development.
Be responsible for a culture of accomplishment and the exceptional patron experience of all Hana units.
Be responsible for the performance of the local unit team and for local organizational health.
Build a strong local brand through executing marketing campaigns (events, ad buys), in partnership with the brand and marketing teams.
Navigate local regulatory status and work with legal on government relations.
Coordinate with public relations and communications. Be the local spokesperson for the press.
Build and manage high-level relationships and partnerships within the market.
Partner with the Hana home office to manage vendor relationships.
Mentor multiple teams in several locations to accomplish unit business goals and execute on all objectives.
Act as liaison between your city teams and the Global COO.
Maintain Hana brand standards in your market.
Provides formal supervision to individual employees within multiple functional and operational areas. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for multiple staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
Experienced people manager with a passion for servant leadership, understands that none of us are as good as all of us, and for developing employees and their career paths.
Experience & Requirements
Minimum 10+ years experience in hospitality, marketing, retail, startups, consulting or related experience with a strong operational focus.
P&L experience required.
Managed organizations of 30+ people across multiple units.
Experience in managing sales and building high visibility brands is critical.
Experience in real estate, facilities management or retail is required.
Thrive in a fast-paced environment while maintaining excellent attention to detail.
Strong communication, organization and project management skills.
Assertive and have a strong drive to develop those around you, being an inspirational leader.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Strong operations background.
Proven experience with Business scaling and entrepreneurship.
Experience in planning strategic growth.
A proven track record for inspiring, attracting, developing, and retaining a team of high caliber business leaders.
A strategic thinker with strong tactical acumen-gets stuff done without fanfare.
Key Competencies for Success
Credibility is earned through execution and getting the right things done.
You get into the details and deliver results under highest expectations on time and quality.
Be hands-on with all aspects of the daily needs. You own the business.
Outcome-orientation is highly-valued and leads to wins. You love to win and fiercely compete.
You excel being in a fast-paced environment.
You promote an environment that genuinely supports individual focus, purposeful collaboration, and professional connectivity.
You are affable and adaptable, understand and embody warm and courteous service.
Our culture exudes hospitality, and you lead by example in driving the patron experience.
Teamwork makes the dream work, and none of us are as good as all of us.
You have the ability to speak to all stakeholders and handle delicate situations with maturity.
You contribute to and enjoy being part of high-performing teams.
You are a fully-formed adult and exhibit a high level of integrity and professionalism with everyone.
You embrace discovery and exploration of both people and ideas, sparking moments of insight and epiphanies great and small.
You are open to new and innovative solutions.
You take an innovator approach to any issues that may arise.
You are flexible to think outside the box.
You utilize business savvy to innovate in the world of work and beyond.
You present well and communicate clearly and effectively to upper management and internal departments.
You have the ability to foresee and identify the needs of the team.
Show flexibility in just the right ways for building owners and enterprise clients looking for adaptability that fits their unique needs.
Makes both employees and patrons feel understood and inspired to accomplish their goals their own way.
Builds trust across the organization by being a good listener and inclusively soliciting input.
You're willing to adjust course when appropriate new ideas or objections are raised.
Understands and signs up for success metrics—and sees them as a key driver of motivation for a team.
Relationship builder who is comfortable working within a matrix environment with a variety of people and functions– engineering, analytics, customer service, design, operations, executives, functional stakeholders, parent company leaders and others.
Other Skills & Abilities
A deep passion and appreciation for the power and delicate nature of a great brand and how to leverage that brand to engage and grow an enterprise patron base.
Experience in building, launching and scaling engaging hospitality businesses and experiences for a world class brand, including early stage (high growth) experience.
Possess natural curiosity and is a problem solver at heart.
CBRE Hana, LLC is a wholly-owned subsidiary of CBRE Group, Inc., the world's largest commercial real estate services and investment firm (based on 2017 revenue). Hana partners with real estate owners to develop and operate integrated, scalable, flexible workspaces. Each unit contains office suites (Hana Team), conference rooms and event space (Hana Meet) and co-working (Hana Share). Hana provides property owners increased transparency, control over their asset environment, and a valuable offering for companies that desire to maintain their culture and brand while leveraging the benefits of a flexible space offering. More information is available at www.hanaspaces.com .
Internal Number: 19005222
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.