As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.The HMC 2 West Clinic has an outstanding opportunity available for a part time temporary/hourly PROGRAM COORDINATOR. Under general supervision, the Program Coordinator will perform functions to support the 2 West Clinic's SHE Clinic. The SHE Clinic serves a vulnerable homeless female patient population in North Seattle. The SHE PC will coordinate the delivery of medical and nursing care and the patients' access to health care, including the patients' entry into and through the spectrum of clinical services of the health care system. PC responsibilities vary depending on the service to which they are assigned by their supervisor.Job Duties and Job-Specific Requirements Care Coordination:
Act as primary contact for the clinic providers with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information regarding Harborview Medical Center services.
Interview patients and review anticipated needs upon admission and discharge including: personal escort, transportation, housing, support care, equipment needs, transfer of records, and appointments with physicians.
Act as liaison between the patient and the various clinic and hospital areas and ancillary services to coordinate referrals and appointments.
Coordinate pre-admission tests, appointments/tests, and procedures
Complete appropriate documentation for planned admissions
Ensure complete medical record is present at the time of patient visit
Facilitate the flow of documents between patient, providers and payers
Communicate with healthcare team members regarding the status and/or completion of care coordination activities
Advocate for the patient/family by locating appropriate staff to address concerns
Appropriately direct patients and others to other departments across the medical centerReferral Management:
Handle intake of all referral requests, ensuring complete information is received and entered into the computer system
Ensure complete and accurate registration, including patient's demographic and insurance referral information are in the computer system
If working in a specialty clinic that receives internal referrals, ensures that referrals are addressed in a timely manner under the direction of the clinic leadership team
Refer patient to financial counseling when needed
Review appointment follow-up requirements and expectations with patient to ensure adequate and timely review of the patient plan of care in accordance with all CMS and other regulatory requirements.Appointing:
Schedule appointments for patients, and order interpreter where appropriateOffice Tasks:
Maintain and use supplies and equipment in a cost-effective manner
Respond to inquiries by the appropriate route (telephone, fax, email, EPIC Care) and forward to the appropriate individualCustomer Service and Team Behaviors:
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting
Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation
Act promptly and effectively during an emergency situation
Maintain/improve professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements
Apply appropriate policies, procedures, protocols and standards of practice in performing duties
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities
Demonstrate support for clinic and divisional policies and procedures
Promote and contribute to the development of team in clinic and working relationships between the clinic and other department/disciplinesCore Values:
Quality of work
Mission centered Professional Practice
Integrity and Compassion
Patient Care Advocacy
Team Work/Collaborative Practice
Patient/Family Satisfaction/Customer Service
Respect for Patient ConfidentialityOther Competencies:
Uses age specific knowledge that reflects the special needs of a specific patient population
Computer keyboard proficiency
Ability to operate office equipment
Ability to operate telephone system and other communication systems
Ability to spell and alphabetize
Ability to interview patients and obtain necessary information
Basic knowledge of health care coverage
Basic knowledge of hospital's geography and resources
Verbal and written communication skills
Ability to communicate effectively in English
Knowledge of medical terminologyCompetency is measured by:
Pre-employment qualifications: education, registration, certification (if applicable) and experience.
Job preparation: orientation to job, organization, division, department, policies/procedures, education and training.
Performance appraisal: evaluating job related and skills (utilizing skills checklists), equipment use, infection control and lifesaving techniques, obtaining and relaying patient information, understanding growth and development, and understanding treatment needs appropriate to the ages of the patients served.
Response to appraisal: outcome of conclusions reached about an individual's performance knowledge, motivation, technical skill, judgment and communication skills.Minimum Qualifications: High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience. Desired Skills:
A bachelor's degree in a medically related or public relations field and two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians and proficiency in medical terminology.
Experience with vulnerable populationsLanguage Skills:
Able to communicate effectively in English, both verbally and in writing.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.