A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan Athletic Department is seeking a highly talented and energetic Ticket Service Representative. The Ticket Service Representative interacts with customers to provide and process information in response to inquires, concerns and requests about tickets to the Athletic Department events and activities. This individual is responsible for providing public relations and administrative support to the Athletic Department Ticket Office and communicates and coordinates with other internal offices.
Responds promptly and professionally to inquiries, requests and feedback from season ticket holders, donors, alumni, students, faculty and staff and the general public.
Provide information regarding tickets, parking, disability accommodations and other matters surrounding all athletic events.
Serve as the ticket manager for one or more Olympic Sports.
Assist ticket managers with home/away athletic events to include working in a gameday capacity.
Work with various ticket managers to learn topics to further career in ticket operations.
Provide game day assistance to individuals and coordinate high volume ticket distribution areas.
Process orders for season tickets, single game tickets, and coordinate disposition of items.
Process and balance financial transactions for tickets, parking, and donations.
Generate batch reports for University audit and prepare cash deposits.
Respond to customer complaints and inquiries and determine appropriate solutions.
Manage multiple administrative duties while responding to phone, email and personal contacts.
This position requires evening and weekend hours with advance notice.
Perform other duties as assigned.
Bachelor’s degree and previous ticket representative or ticket office experience.
Must possess the ability to effectively respond and attend to customer needs.
Must be able to professionally and effectively resolve customer complaints.
Must be fully committed to delivering an Exceptional Guest Experience for every customer.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 168168
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.