Participate in the planning, coordination, implementation and evaluation of a global model for alumni engagement. Assist the Global Engagement team with program administration, event planning, communications, and developing new initiatives in domestic and international markets. Oversee special programs and projects related to young alumni, and identify opportunities to develop new events targeting this group and other segments of the alumni population as needed. Support volunteer recruitment, training, and recognition projects, in addition to other special engagement projects as directed.
In partnership with staff and volunteers, oversee events from start to end, including logistical support, promotion needs, and post-event data collection.
Oversee event intake and management processes, helping to improve workflow efficiency and ensure the success of alumni programs worldwide.
Identify opportunities for alumni to engage with the University and qualify alumni for potential giving capacity.
Cultivate, maintain and strengthen alumni ties to the University.
Develop appropriate content and programs as needed.
Execute strategic objectives of AEAG team, and ARD campaign goals, through collaboration with and support of colleagues.
Streamline internal and external communications between the University, alumni and staff. Maintain calendars and partner with regional staff liaisons to coordinate University efforts and maximize alumni engagement in all markets.
Provide customer service and interface with alumni volunteers to manage expectations, questions, and concerns.
Use the alumni database to account for individual visit and contact activity.
Support AEAG participation giving goals and solicit annual gifts as assigned.
Work closely with colleagues to implement objectives related to event participation, attendance, communication, and day/evening of event logistics.
As directed, support Associate Directors and alumni volunteers with all aspects of alumni club and engagement events, including outreach, data entry, maintaining accurate records, collaboration with vendors, and oversight of post-event tasks or reports.
Support volunteer recruitment, training, and recognition projects.
Develop and maintain training materials, assist with online leadership resource page, conduct surveys, oversee regional volunteer stewardship processes, and liaise between internal teams to ensure efficiency in programs and overall satisfaction in volunteer experience.
In tandem with colleagues, manage, track, and code inquiries and interactions with alumni resulting from communications that focus on increasing participation, revenue, and engagement.
Track and record volunteer activity and event attendance.
Manage reporting, record-keeping, and data management projects for Global Engagement team.
Utilize data management tools to review and analyze pertinent information.
Prepare correspondence, reports, spreadsheets, informational materials, and presentations.
Edit and proofread high-level communications by ensuring consistency, grammar, punctuation, usage, spelling, and style of these materials.
Coordinate with colleagues within Global Engagement and across ARD to coordinate communications containing complex and specialized subject matter.
Coordinate and audit content maintenance of University and club communications platforms.
Seek opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions.
Perform other duties as assigned.
Communicate Effectively & With Influence
Display Emotional Intelligence
Foster Partnership & Collaboration
Lead Performance & Flawless Execution
Exhibit Resilience & Optimize Resources
Education, Experience or Certifications:
Bachelor's degree or higher required.
A minimum of two years of professional work experience in nonprofit management, development, alumni relations, marketing, public relations, sales or similar professional work experience required.
Technical Knowledge or Skills:
Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including Griffin (the University's Donor Relationship Management System), Microsoft Windows computer environment, Microsoft Outlook, Word, Excel, PowerPoint and Access.
Working Conditions and Physical Requirements:
Willingness and ability to travel to campus and/or non-campus locations for University business.
Willingness and ability to work evenings and weekends.
Cover Letter (optional)
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR03968
About University of Chicago
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