Employment Status: Full-time, "exempt" position, included in the Management Personnel Plan (MPP).
Work Schedule:To be determined.
First Review Deadline: Applications will be reviewed beginning January 22, 2019. This position will remain open until filled.
Department Mission The Department of Housing & Residential Education takes pride in providing services to students in a safe, well-maintained, inclusive residential community that supports student success through their academic, personal, and professional goals by fostering a healthy living and learning environment and opportunities for holistic growth and development.
Application Requirements: Please attach a cover letter, resume (or curricula vitae) and diversity statement. The diversity statement may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational/professional experiences, background/philosophy has prepared you for the role you are applying for at California State University, San Bernardino. (Maximum 250 words)
Under general direction from the AVP of Student Affairs for Housing Strategic Initiatives, the incumbent will create a vision and plan for developing marketing strategies and outreach to campus and local community. Responsibilities include, but not limited to:
Marketing and Communications
Coordinate communications with students interested in on-campus housing.
Develop customer service polices and procedures to establish rapport with constituents and resolve customer concerns and questions.
Develop methods for ongoing communication with parents and residential students.
Communicate via written correspondence, telephone, and personal contact with students, parents, faculty and staff regarding any HRE Operations or Department matters.
Oversee the creation and revision of all department publications and promotional information. Assure all print materials are adequately stocked and ready for timely distribution.
Provide oversight of all public relations and recruitment materials (printed and web based) to maintain high occupancy in the residence halls.
Maintain appropriate levels of engagement and communication with parents and students to provide clear understanding of the Student Affairs mission and student success and regular opportunities for students to provide feedback.
Communicate within department on operations objectives and maintain master calendar of activities as well as share with other departments on campus as appropriate.
Develop marketing strategies to reach commuter students.
Direct department staff to implement marketing and communication program objectives.
Housing Assignments and Summer Conferences
Create vision, plan and implement objectives for increasing occupancy of students living on campus and summer conferences.
Schedule, plan and direct the operations of the assignments area, main office, summer conferences, summer school, including housing applications and room selection for first year, upper class, transfer, international and exchange students.
Develop and administer the coordination and implementation of housing procedures, including room changes, room selection, move-in and move-out periods.
Coordinate the assignments and procedures for Service and Comfort Animals.
Identify and set housing rates, increases, etc.
Develop a comprehensive, strategic, and predictive model to maximize housing occupancy.
Chair the Appeals Committee, which handles Housing Contract releases.
Incumbent will regularly communicate with department staff (i.e. facilities, custodial, residential life staff) to ensure residential needs are meet.
Direct department staff to implement housing assignments and summer conference objectives.
Administrative/Reporting and Budget
Create, maintain and implement departmental operations calendar.
Serve in Departmental on-call rotation and manage crisis any situations, including issues such as mental health, physical health, safety and public safety, and facilities emergencies, in collaboration with appropriate campus partners, and ensure appropriate follow-up with all parties involved.
Complete regular reports to the Executive Director and Chancellor's Office and University for application counts and occupancy.
Ensure accurate and efficient collection of residence hall fees. Approve early cancelation of license agreements.
Work with campus and DHRE partners to develop fiscal year operating budget.
Develop projections to utilize in the drafting of the department's annual budget. Incumbent must be competent to analyze and understand CSU budgeting practices to help develop a pro forma for each fiscal year.
Participate on university committees, selection processes, and state, regional and national conferences/organizations.
Supervision and Staff Development
Incumbent will lead, recruit, train, supervise and evaluate a team of staff and student employees.
Serve in place of Executive Director when needed.
Emergency Planning and Management
Assist with coordination, communication and implementation of department emergency response plans, actions.
Serve as a member of the DHRE Leadership on-call team, including responding to and coordinating potential campus emergencies/crises, conducting necessary follow-up with UPD, campus units, and/or parents and staff as needed.
Work with campus partners and areas within DHRE to train and educate department on emergency planning.
Research and employ best practices for implementing emergency planning procedures.
Leverage the use of information systems (Existing and/or new) to employ best practices in the area of customer service, housing assignments, and marketing and communications, summer conferences, and emergency planning.
Perform other duties as assigned
Candidate must have a Bachelor's degree from an accredited institution AND at least 5 years of related experience. Candidate must have experience developing and delivering effective training related to housing programs and operations. 2-3 years of budget experience desired.
Must have a demonstrated ability to follow up on residential housing related complaints , perform data analysis, write reports and communicate effectively is required.
Must have a demonstrated high degree of independent judgment and high level of accountability for decision making and demonstrated proficiency in using common software, including Microsoft Office Suite.
Must have excellent problem solving and conflict resolution, analytical and writing skills.
Extraordinary interpersonal, networking and communication skills.
Ability to work as a team with individuals of diverse backgrounds.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
Additional Salary Information: Depends on Qualifications
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.