The IT Communications Lead for Harvard University Information Technology (HUIT) is part of a team of communications professionals dedicated to serving the communications needs of the IT organization.
Reporting into the senior communications officer, Harvard Public Affairs & Communications (HPAC), and working closely with IT Service Owners and Support Services, the IT Communications Lead will be responsible for developing and executing end-user communications to drive awareness, understanding, and adoption of our IT services.
Specific responsibilities include:
Plan, write, edit, and deliver content for a variety of university audiences and mediums including broadcast email, newsletters, presentations, web, and print
Work with IT subject matter experts (SMEs) and Service Owners to develop communications materials for faculty, staff, and students including emails, easy-to-understand quick reference guides, handouts, and online help
Gather information from service owners and other stakeholders and translate into clear, accurate, user-friendly descriptions and instructions
Collaborate with service owners, project managers, account managers, UX designers, and other stakeholders to constantly improve the overall user experience and quality of end-user communications
Develop and maintain a calendar of service communications, maximizing the effectiveness of the communications through alignment, consistency, and coordination
Develop and maintain branded templates, ensure consistent branding and messaging across all mediums and services; establish strong partnerships across the service areas and functions in support of aligned communications
Work with stakeholders to identify the type of communication, target audience and style that is best suited for initiatives and projects
Develop and maintain a service communications style guide
Other duties as assigned
Harvard Public Affairs and Communications is committed to diversity and fostering an inclusive workplace. We welcome applicants who bring varied experiences, backgrounds, and expertise to advance the work of the department in service to Harvard's mission.
Salary Grade: 057
Union: 00 - Non Union, Exempt or Temporary
BA/BS required, preferably with emphasis on communications, public relations, or journalism
A minimum of 5 years increasingly responsible experience, preferably with experience translating technical content for non-technical audiences and the ability to write in a concise, clear, and non-technical style
Excellent writing, editing and proofreading skills for a variety of mediums with a high-level of detail
Graphic design and software skills (Adobe Design Suite or similar) preferred
Ability to work effectively in a collaborative environment with strong user-focus
Ability to develop and execute communications plans
Experience working with and writing for leadership preferred
Presentation development and PowerPoint (or similar software) skills preferred
Must be aware of and willing to learn about new developments in digital technology
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 47880BR
About Harvard University Administration
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.