2 Temporary positions available through January 18, 2019
Non-benefited position, up to 20 hours per week
Supervised by the Executive Director of Admissions, the Admissions Concierge must possess high energy, flexibility thriving in an intense environment, and have a results driven attitude and focus for the student success. This position will be responsible for daily interaction with current applicants to the College and their families, Admissions team members and staff members from other areas such as: Enrollment Services, Advising, and Financial Aid. The purpose of the Admissions Concierge is to transition admitted students to enrolled student.
GENERAL STATEMENT OF DUTIES:
Assists potential students as they move through the admissions process from the point of application until they enroll at the College. Responsibilities include, but are not limited to, effectively and persistently providing prospective students and their families with information regarding admission, fulfilling application requirements, and providing guidance through the necessary steps to become registered for class.
DUTIES AND RESPONSIBILITIES:
Completes outbound phone calls to new applicants to encourage FAFSA completion, orientation attendance.
Completes outbound phone calls to students to encourage event attendance for Open Houses, College Exploration Days, Accepted Students events, Registration events and New Student Orientation.
Completes outbound phone calls to new students to encourage registration for classes.
Participates in on campus events (set-up, tours, etc.) including Registration events and New Student Orientations as needed.
Adheres to a strong customer service orientation and works with Admissions/Outreach Office, Enrollment Centers, and Student Financial Services to increase access to the College and reach the College's enrollment goals.
Maintains accurate data entry of all recruitment activities within NSCC student information system, Hobsons Radius, and/or Excel in order to provide accurate recruitment and admissions statistical reports.
Participates in frequent meetings to share progress on student cohort.
Demonstrates a thorough working knowledge of NSCC policies, procedures, and programs, as well as labor market information, and applies that knowledge to individual situations to assist students, parents, faculty, staff, and all community constituencies.
Other duties as assigned.
Reports to: Executive Director of Admissions
SALARY: $15.74 per hour, non-benefited position, up to 20 hours per week.
STARTING DATE: ASAP
Submit resume and cover letter indicating how your experience matches the qualifications of the position.
One year experience in related office or customer service setting.
Minimum of an Associates degree preferred.
Community College experience is a plus.
Knowledge of the principles and practices of student recruitment and admissions.
Outstanding public relations and customer service skills.
Must have the ability to work evenings and weekends.
Strong knowledge of Microsoft products, particularly Excel.
Excellent verbal and written communication skills.
Strong interpersonal sills and a demonstrated ability to effectively establish interpersonal connection with culturally diverse populations.
Sensitivity to the concerns and needs of diverse student populations is required.
Must be positive, persistent, detail orientated, capable of motivating self, and require limited supervision.
Ability and desire to work effectively within a fast-paced, rapidly growing, intense, and multifunctional office environment.
Strong organizational and analytical skills.
Additional Salary Information: $15.74 per hour, non-benefited position, up to 20 hours per week.
NSCC is one of 15 Massachusetts community colleges. The college serves 26 cities and towns along the coastal region from north metropolitan Boston to Cape Ann. Since its founding in 1965, NSCC has grown from a single building to three campuses, and from five to nearly 90 academic programs of study. The college has an urban campus in downtown Lynn, a suburban campus in Danvers and a cosmetology and culinary center in Middleton. Nearly 35,000 students have graduated from NSCC. The college is accredited by the New England Association of Schools and Colleges, Inc., through its Commission on Institutions of Higher Education.