The Regional Cards, Loans & Mortgage Operational Risk & Control Officer will partner closely with the Regional Cards and Mortgage Loans team, Regional & Global functions (including Compliance, Legal, Operational Risk Management, Operations & Technology, etc) as well as Country Consumer Business Operational Risk and Control (CBORC) teams to support the implementation of robust control directives and processes.
A critical function of the role is to provide control advisory and support to the Regional Cards and Mortgage organization in mitigating the high business and franchise risk that is inherent to a business undergoing transformation (i.e., new product development, new process development and network optimization) in a regulatory environment that is constantly changing. The incumbent will also provide subject matter expertise on risk and control, project manage regional control initiatives and engage in respective controls strategy, governance and framework. This role is part of the Regional Consumer Business Operational Risk and Control (CBORC) team and reports to the Regional Cards, Loans & Mortgage CBORC Lead. Key Responsibilities:
Work with the Regional Cards and Mortgage teams to execute a robust control and governance framework for Asia and EMEA markets. Enhance the focus on controls and governance related to Cards and Mortgage business to ensure that controls are keeping in pace with the evolving business landscape.
Coordinate with Regional/Country technology and product teams to ensure the successful implementation of new regulatory/Citi policy requirements relating to Cards and Mortgage product launches or changes in the existing products.
Drive consistency across countries related to Product program documentation and standardization of key control processes through involvement in new product approval processes (e.g. NPA/CPAC/DPAC/Digital Risk Council) and ensure all new and existing policies and procedures are properly implemented.
Work with Regional counterparts to provide oversight and support in developing effective Key Risk Indicators (KRIs) and monitoring parameters to cover end to end product.
Participate in CLGC (Cards and Loans Governance committee) quarterly to support the standardization of key control processes, escalation of significant issues etc.
Provide oversight on the TCF (Treating customers fairly) program. Work closely with Global CBORC team and Regional product teams to ensure critical changes are being implemented seamlessly.
Drive critical enhancements to the Manager's Control Assessment (MCA) program through alignment with evolving risks as well as changing business needs and policies, and ensuring the mapping of the Regulatory Control Matrix to the MCA is comprehensive.
Help drive a strong control culture and ensuring permanent controls readiness through proactive risk management and issue self-identification.
Provide advisory and support to the Cards and Mortgage team on Internal Audit reviews and regulatory exams.
Refine and augment the Regional Consumer Control Procedure Manual (RCCPM) to align with business strategy and cater for changes arising from evolving issues, trends and emerging risks.
Lead or support as appropriate the root cause analysis of material risk events and control breaks, work with country/regional functions and businesses to establish effective feedback loop to augment control management and share lessons learned with the country and region teams.
Coordinate and perform targeted onsite Peer Reviews in partnership with country and regional Subject Matter Experts (SMEs) with the support of local management.
Participate actively in Global initiatives and work groups representing Asia/EMEA Consumer.
Participate actively and/or lead Regional initiatives and work groups representing Asia/EMEA Controls function.
The ideal candidate will meet the following requirements:
Minimum 10+ years of experience with strong strategic, analytical and product management (Cards, Loans and Mortgage) skills
Good working knowledge of Asset products.
Good understanding of various branch, digital and other customer engagement channels
Strong Stakeholder Management Skills (e.g. written and verbal communication, influencing skills & negotiation)
Strong interpersonal skills, situational awareness and emotional intelligence
Ability to work independently, interface and execute with a sense of urgently and to deliver on tasks effectively and efficiently