Assists with management and administration of the activities of Starbucks within the Indiana Memorial Union, including production planning and oversight of the preparation and service of meals. Work with the appropriate Retail Managers in the areas of: budget preparation and monitoring; inventory control; preparation and analysis of financial reports; public relations and coordination of special events and conferences; and provides supervision of staff as appropriate.
Under the guidance of a Retail Manager, provides leadership, direction and supervision to 25-200 staff members engaged in the preparation and delivery of food to the students, faculty and staff of Indiana University – Bloomington. Serves as shift-manager in one of multiple dining services locations. Responsibilities include planning, scheduling, assigning and monitoring work, approving time off, providing regular training, taking corrective action, and addressing employee and/or customer complaints and grievances.
REQUIRED: High school diploma or GED and two years of full time experience in institutional food service.
Hold a certification in nationally recognized food safety management, i.e. ServSafe or National Registry of Food Safety Professionals or have the ability to obtain within six months and renew as required.
Possess a valid driver's license with the ability to be insured by Indiana University.
Basic knowledge and skill in the use of computers and associated software suites, i.e. Microsoft Office. Ability to learn and use food service industry systems for food production and inventory management, i.e. CBORDFSS. Ability to learn and use university proprietary software related to financial reporting and processes, i.e. Indiana University Financial Information System (FIS), and payroll systems, i.e. Time Information Management Environment (TIME). Ability to learn and use hardware and related reporting for point-of-sale systems, i.e. MICROS meal plan, cash, and credit card processing registers. Possess the ability to respond to common food service inquiries or complaints from dining customers and regulatory agencies and take appropriate action to resolve issues. Knowledge of food service health, safety, sanitation, and union regulations such as those found in IU collective bargaining agreements, current USDA Food Code, current Indiana Food Code, HACCP, and OSHA guidelines and regulations. Awareness of, and appreciation for, diversity, including ethnic, cultural, religious, and gender-based differences. Encourage and support an environment of acceptance and community. Good interpersonal skills, strong communication, facilitation, and coaching skills and the ability to work comfortably with youth. IUHR Legal Compliance Series and Supervisor Seminars. Willingness to participate in continuing education programs and professional development opportunities such as attending conferences, Professional Cooking/Baking classes, enrolling in and completing various professional development classes, and participating in food shows. Knowledge of food-service production methods, procedures, and requirements; human resources management; and fiscal responsibility. The ability to use a computer and an associated work station is required.
Associates degree in HRI (Hotel, Restaurant, and Institution Management); three years experience; one year in a leadership role.
Working Conditions/Physical Demands:
Basic motor skills are necessary in order to physically move to and through the various dining facilities and centers. Stair-climbing, visual and auditory observation, as well as smell, taste, and touch are necessary for the successful conduct of this position's duties.
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.