Neighborhood Student Success Collaborative Engagement Center Assistant
The Neighborhood Student Success Collaborative (NSSC) is an innovative and collaborative organization of experts driving Michigan State University to continually improve the services, practices, and activities for holistic student success. The NSSC promotes academic proficiency, institutional navigation and socio-emotional engagement to promote student success. Our unit is committed to empowering undergraduate students to pursue knowledge, access resources, and develop skills needed for success. Our goals align with the broader institution goals of closing opportunity gaps for underserved (first generation, low-income, Black, Latinx, and/or Native American/Indigenous) students by increasing persistence, retention and graduation rates, and decreasing time to degree. Housed in the Office of the Provost, the unit reports to the Associate Provost for Undergraduate Education (APUE). The NSSC works closely with Student Affairs and Services, Residential and Hospitality Services and other key units on campus to meet university student success goals.
The Neighborhood Student Success Collaborative (NSSC) Engagement Center Assistant (ECA) provides office management in 1 of 5 Neighborhood Engagement Centers. They provide supervision, recruitment, hiring and mentoring of Peer Assistants (PA). The ECA serves as the assistant to the Neighborhood Director of an assigned center. They also manage center resources, schedule events, plan meetings and provide student success support for NSSC programs and services. ECA’s coordinate a focus area related to one of five topics: Marketing support, Website administrator/Internal communications, Event planning, HR/Business documentation; and Academic advising support.
Office Management (60%)
Know and utilize various technical and operational systems such as Microsoft Office, D2L, EAB, ESAF, Zoom, Ultratime payroll system, Digital Sign Generator, 25live, and a multi-line phone system.
Conduct general office management processes including the ordering of supplies as well as managing the Engagement Center (EC) resources calendar and manage/assist the Neighborhood Director in the maintenance of their calendar.
Coordinate, attend and provide support for meetings and work collaboratively with university partners.
Manage and sort data for student support outreach and initiatives and input data collection into multiple NSSC databases.
Maintain and assist with budgeting; manage expenditures and upload purchasing documents and accounting information.
Maintain and manage signage (i.e. field requests for new digital signs) and other promotional materials.
Hire, train, supervise and evaluate undergraduate Peer Assistants (PA) who have the responsibility to work at the engagement center front desk assisting students with advising appointments and directing them to resources.
ECA Focus Area (40%)
ECA focus areas represent an area of expertise where the individual staff person provides broader coordination on the behalf of the Neighborhood Engagement Center staff from all five (5) Neighborhoods.
Assist NSSC Budget Manager with reviewing Neighborhood documents pertaining to travel pre-trip authorizations, reimbursements and other documentation review as needed. Assist in coordinating new hire candidate searches.
Academic Advising Support
Provide administrative support for the advising unit. This includes running weekly reports and updating data. Serve as the administrator for major changes, account holds, readmissions, reinstatements and Academic Standing of Undergraduate Students (ASUS).
Assist in developing effective communication strategies as a member of the Marketing, Branding and Communications (MBC) team specifically as it relates to the NSSC website development, maintenance and analytics. Coordinate with external vendors for quotes and purchasing to be submitted.
Provide marketing support for the NSSC and serves as a member of the Marketing, Branding, and Communications (MBC) Committee. Assist in the development of graphic design for promotional materials and social media marketing
Neighborhood Events Planning
Work closely with Neighborhood Engagement Center staff in the coordination and planning of events and/or activities associated with university partners or internal to the unit related to student success resources and activities.
Unit Specific Education/Experience/Skills
Knowledge normally acquired through a high school education; three to five years of related and progressively more responsible or expansive work experience in maintaining accounting ledgers and/or experience in word processing, spreadsheet, database, and/or desktop publishing software. The job may require knowledge of presentation and web page software and technical or medical terminology and/or technical training related to the field of employment; or an equivalent combination of education and experience. Possession of a valid vehicle operator's license.
The ideal candidate will have knowledge of office management. Knowledge of computer software and usage (e.g., word processing, spreadsheets, scheduling, internet browsers, etc.). Excellent verbal and written communication skills; effective telephone communication skills; ability to multi-task and prioritize work to meet deadlines; ability to work independently and as part of a team.
Required Application Materials
Include a cover letter, your CV and three references with your application
Bidding eligibility ends on 9/18/2018 at 11:55PM
Internal Number: 532040
About Michigan State University
Spartans work every day to advance the common good in uncommon ways.Together, we tackle some of the world?s toughest problems to find solutions that make life better?from alternative energy to better food safety to breakthrough medical and environmental applications achieved through rare isotope research.We teach. We explore and we discover. We collaborate and lead. We innovate, inspire, and empower. We achieve our potential and create circumstances that help our students and others achieve theirs.We're good at it, and we've been at it for more than 150 years.The nation?s pioneer land-grant university, MSU began as a bold experiment that democratized higher education and helped bring science and innovation into everyday life. The revolutionary concept became a model for the nation.Today, MSU is one of the top research universities in the world?on one of the biggest, greenest campuses in the nation. Home to nationally ranked and recognized academic, residential college, and service-learning programs, we?re a diverse community of dedicated students and scholars, athletes and artists, scientists and leaders.In ways both practical and profound, we work to create a stronger, more sustainable, and more hopeful future for all.