Assistant Director of Operations and Digital Communications
The Art Institute of Chicago
September 10, 2018
Full Time - Experienced
4 Year Degree
For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world’s most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC provides an interdisciplinary approach to art and design as well as world-class resources, including the Art Institute of Chicago museum, on-campus galleries and state-of-the-art facilities. SAIC’s undergraduate, graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the world—as seen through notable alumni and faculty such as Michelle Grabner, David Sedaris, Elizabeth Murray, Richard Hunt, Georgia O’Keeffe, Cynthia Rowley, Nick Cave, and LeRoy Neiman.
The Assistant Director of Operations and Digital Communicationsis a leadership position that works with the Development and Marketing departments to promote the GSFC’s film programming and special events. This position also manages and maintains the GSFC website and other communications-related digital systems, including those used for mass email and social media. This position also works with the House Manager to oversee the operations of the theaters and other public areas. This includes supervising the House Manager and serving as the communications link between the daytime administrative staff and box office and concessions, as well as being responsible for the digital ticketing system and internal customer database.
DUTIES AND RESPONSIBILITIES:
Keeps up to date with emerging digital communications platforms and technologies to ensure that the GSFC is maximizing all opportunities in these areas.
Maintains the GSFC website with the monthly calendar and regular updates, refreshes the site as needed, updates program information as required.
Oversees the GSFC's social networking accounts, ensuring that current best practices are followed.
Manages the House Manager to effectively communicate Film Center initiatives and policies.
Oversees the maintenance of the ticketing, point of sale, and inventory control system.
Works as part of a team with the Executive Director and the Associate Director of Public Relations and Marketing to develop short and long-term promotional plans for the GSFC informed by data. Responsible for maintaining email subscriber database and segmentation and ensuring best practices in email marketing. Oversees creation of HTML emails for promotional and development initiatives.
Works with the Associate Director of Development to plan digital fundraising appeals. Oversees maintenance of internal databases related to membership and film attendance.
Creates print ads promoting GSFC programming using digital design and layout software as needed. May also be involved in creating program booklets and other materials for print or digital distribution as needed.
Responsible for maintaining digital and physical archives of assets used for design purposes such as film stills and event photographs.
Represents the Gene Siskel Film Center to the larger institution in issues related to digital platforms.
Works directly with the office and house staff to facilitate smooth operations of the facility rental business. Assists with special events and film festivals as needed.
Performs other duties as assigned.
A Bachelor's degree is preferred. Two to four years’ experience as a project manager with experience managing staff to optimal results is desired. Interest in film a plus. Candidate must have strong organizational skills, excellent written and oral communicator, and a demonstrated ability to work on more than one project at a time. Proficient in Adobe Photoshop, InDesign and Illustrator, basic HTML and CSS, web and social networking technologies and Mac OS. Proficient in managing documents in Google Drive, Sheets, Docs, Forms, etc. as well as in Microsoft Word & Excel. Experience with Drupal or other web content-management platform preferred. Experience with Salesforce Marketing Cloud or other email marketing platforms preferred. Experience with CenterEdge or other ticketing & CRM platforms a plus.
The Art Institute of Chicago is an equal opportunity, equal access employer fully committed to achieving a diverse and inclusive workplace.
About The Art Institute of Chicago
The Art Institute of Chicago is a world-renowned art museum housing one of the largest permanent collections in the United States. It is encyclopedic in nature with strong holdings across all media, all traditions and all ages. The Art Institute is particularly recognized for its extraordinary Impressionist, Modern, Contemporary and American collections, among other aspects of its holdings. In addition to housing its permanent collection, it typically stages 35-40 special exhibitions a year. In 2014, it was named by TripAdvisor travelers as the number one museum in the world, a remarkable recognition that speaks not only to the quality of the collection but to the entirety of the visitor experience.
The Art Institute welcomes between 1,400,000 and 1,800,000 visitors a year and has a membership of 100,000. The museum has an annual operating budget of approximately $110 million.
Founded in 1879, the Art Institute grew with the success of Chicago and quickly attained world class stature given the strength of its collection. The Art Institute has expanded several times in its history, most recently and notably with the opening in 2009 of the 264,000 square foot Modern Wing ...designed by internationally acclaimed architect Renzo Piano. The addition has been critically important to the museum as it not only provided much needed gallery space, but also allowed the Art Institute to reorganize its galleries to present the collection in a more logical and accessible fashion. The new addition also includes one of the largest education facilities at any museum and this center has allowed the Art Institute to expand its already impressive array of offerings.