In an atmosphere of dignity and respect, Inspiration Corporation helps people who are affected by homelessness and poverty to improve their lives and increase self-sufficiency through the provision of social services, employment training and housing. Serving as a catalyst for self-reliance, Inspiration Corporation has helped more than 10,000 Chicagoans in need since 1989..
Inspiration Corporation programs are voluntary, and all service needs and goals are participant- driven. Our case management philosophy is strengths-based and trauma-informed. Inspiration Corporation practices harm reduction and focuses on reducing or minimizing the harm associated with high-risk behavior through motivational interviewing.
At Inspiration Corporation, employees live this mission by demonstrating the following Core Values. Inspiration Corporation believes that these Core Values are what makes the organization one of Chicago’s leading facilitators of personal transformation, and a great place to work:
Act with compassion
Pursue growth and learning
Take care of ourselves so we can help others
Work greater together
Create a fun and productive environment
As a member of the executive management team, the Chief Program Officer is an agency-wide leader and participates in executive-level planning and decision making. The Chief Program Officer is responsible for overseeing the agency’s programs and services: Inspiration Kitchens Food Service Training Program; Housing Program; Homeless Outreach Services; the program components of the Meals Program; and other program initiatives as they arise. This position supervises the Director of Workforce Development, Director of Housing Services, and the Homeless Outreach Services Case Manager.
Key responsibilities of this position include overseeing the development and evaluation of the agency’s programs. The Chief Program Officer will spend considerable energy on enhancing existing programs and creating necessary program services which are aligned with the agency’s mission, needs of program participants and staffing plans, in close collaboration with the Executive Director & CEO, Chief Development Officer, Chief Financial Officer, and board committees.
The Chief Program Officer works closely with program staff, senior management, executive leadership teams, and Board members to achieve the agency’s strategic goals. This position requires outstanding quantitative skills, written and verbal communication skills, excellent judgment and ethics, ability to work in a team environment as well as independently, strong multi-tasking and organizational skills, and the ability to problem solve. The Chief Program Officer reports to the Executive Director & CEO.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
Exhibit professionalism and high standards in all aspects of performance.
Ensure the efficient and effective provision of services with dignity and respect in accordance with the agency’s mission.
Work with all departments as appropriate to ensure that the needs of the agency’s participants are addressed.
Attend agency All Staff meetings and program meetings.
MANAGERIAL AND STRATEGIC
As member of a four-person leadership team, work with Executive Director & CEO, Chief Development Officer and Chief Financial Officer to monitor agency finances, develop budgets, and reach consensus on agency direction and to communicate agency’s mission, vision and performance internally and externally.
Participate in the financial management of the agency, including contributing to the preparation of the agency budget and monitoring program budgets. Contribute to the development and management of the agency’s government contracting efforts.
Participate in Board and Executive Committee meetings and staff Program Advisory Committee and other Board committees as required.
Assist with board development and other board engagement activities.
Contribute to strategic and operational planning efforts for the organization: development of annual organizational goals and monitoring of performance in the context of strategic planning goals.
Provide leadership in strategic planning efforts including ongoing reviews of program activities and periodic formal planning initiatives. Establish overall processes, engage the leadership team and the board, and apply an understanding of the external macro environment to planning efforts.
Represent the agency to the community through membership in professional organizations and community involvement.
Represent the agency in citywide homeless services planning and workforce development efforts, including participation in the Chicago Continuum of Care, Chicago Jobs Council, etc.
PROGRAM DESIGN, DEVELOPMENT AND OVERSIGHT
Establish and maintain agency policy and protocol in all program areas by working with staff, Program Advisory Committee and senior management and executive leadership teams.
Oversee program development and planning, data-management and program evaluation initiatives. Monitor program performance and modify program design and implementation to meet planned outcomes.
Utilize latest data and maintain awareness of trends and innovations in the workforce development, housing, and homeless services arena, evaluate their utility and test or implement new techniques as appropriate; attend appropriate workshops and seminars.
Manage agency participant database. Maintain system documentation, manage users, train program staff on use, troubleshoot technical concerns, and connect with database provider.
Hire and supervise program staff and coordinate program staff development and training with Human Resources staff.
Coordinate and lead regular program-related meetings related to advancing and strengthening agency programs and mission.
Provide data and program information in support of the development function and assist with fundraising efforts, including participation in site visits and meetings with funding partners.
Ensures supervision of all program staff, including providing direct supervision to the Director of Workforce Development, Director of Housing Services, and the Homeless Outreach Services Case Manager.
Provides training for this staff as required. Utilizes staff effectively to ensure satisfactory completion of all goals and responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
A bachelor’s degree from an accredited four-year college or university required; a graduate degree in nonprofit management, public administration, social services administration or a related field is preferred.
Five or more years of experience and training in program management, development and evaluation is also required.
Experience and training in workforce development and/or permanent supportive housing fields,
Strong computer and communication skills are essential.
STRATEGIC AND OPERATIONAL SKILLS
Ability to translate strategic objectives into operational goals and milestones that lead to successful programmatic outcomes.
Ability to project realistic program goals and to advocate for them internally.
LEADERSHIP AND TEAM BUILDING SKILLS
Ability to build and maintain high performing program teams and to work effectively with Board members and Program Advisory Committee, providing leadership and support.
Model the agency’s core values and strengthen agency’s work culture.
PUBLIC RELATIONS SKILLS
Effectively represent the agency to diverse stakeholder groups to ensure agency’s external reputation remains strong and agency is respected and admired among current and potential government entities, private donors, volunteers and the community at large.
VERBAL AND WRITTEN COMMUNICATION SKILLS
Ability to clearly and compellingly present information to top management, public groups, and/or boards of directors, tailoring each presentation appropriately for the intended audience.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from participants, vendors, consultants, donors, volunteers, regulatory agencies or members of the business community.
FINANCIAL AND QUANTITATIVE SKILLS
Ability to understand, analyze, and disseminate agency’s finances from a business perspective.
Ability to work with mathematical concepts such as probability, statistics, and forecasting.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10-20 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintains standard office hours. Attends evening, weekend, and early morning meetings and functions as required.
*Any questions regarding the position should be directed to the HR Generalist. Please do not call or email other Inspiration Corporation staff members regarding the position.
Inspiration Corporation is an equal opportunity employer.
Additional Salary Information: Benefits include Medical, dental, vision & life insurance. 401k with employer match, 12 paid holidays, 24 PTO days, and 6 DPTO per year.
Internal Number: 3126206584
About Inspiration Corporation
In an atmosphere of dignity and respect, Inspiration Corporation assists individuals and families affected by homelessness, extreme poverty and recent incarceration.Inspiration Corporation was founded in 1989 by Lisa Nigro, a police officer who was searching for a personal response to the people she encountered on her beat. Lisa borrowed her nephew's red wagon, filled it with coffee and sandwiches, and pulled it around the Uptown neighborhood of Chicago, offering a little dignity and respect to the people she encountered.Over time, the wagon grew into a bus, and eventually a full-service cafe, where men and women experiencing homelessness could sit down, order off a menu, and be served. In the years that followed, Inspiration Corporation expanded its services beyond simply meals, to include case management, supportive services, housing and job training.Inspiration Corporation's mission, core values and dynamic culture create an exciting and rewarding workplace. Join our team, and be inspired.