The Associate Director is responsible for ISSS service delivery and special programming for incoming and enrolled students and scholars, including frontline and admissions functions, pre arrival communication and orientations to ensure international students and scholars integrate to the academic, cultural and social life at AU. The Associate Director prepares mandated reports and documentation to the U.S. government for J-1 exchange visitors and students on F-1 visa status. The Associate Director is the primary person to research, develop and implement intercultural programs for students, scholars, their dependents and the university offices. This position is the primary liaison with international parents, funding sources, the university Care Team, the Accelerator pathway program and various university offices for matters affecting international student enrollment and retention.
This position reports to the Director of International Student & Scholar Services
Reporting to this position are the Advisor for Transition and Retention, two Advisors for Immigration and Programming and 6-8 part time student staff and student interns
As the Alternate Responsible Officer for the J1 Exchange Visitor Program and as a Designated School Official for the F-1 student program, the Associate Director is authorized by Department of Homeland Security (DHS) and Department of State (DoS) to issue immigration documents for students and scholars in the F and J non-immigrant categorie
Position Type/Expected Hours of Work
Project Leader/Advisor A
Required Education and Experience
U.S. citizenship or U.S. Permanent Resident Status (to comply with the Department of State and Department of Homeland requirement for issuing immigration documents)
Master's degree in Cross Cultural Communication, International Studies, International Training and Education, Counseling or related fields
At least 5 years of progressive advising, intercultural communication, programming and supervisory experience
Cross cultural competency and international living/learning experience
Working knowledge of (F-1) student and (J-1) Exchange Visitor Program regulations and procedures.
Strong interpersonal and written communication skills
Excellent customer service, diplomatic and public relations skills
Evidence of efficient and effective problem-solving and management skills
Ability to work independently with minimal supervision
Demonstrated ability to plan and implement educational programs in a diverse cultural environment
Demonstrated ability to work collaboratively and effectively with a diverse group of students, faculty, and staff
Strong organizational and analytical skills
Preferred Education and Experience
Web content management and social media or related experience
Foreign language skills
Experience with report writing tools
Additional Eligibility Qualifications
Hiring offers for this position are contingent on successful completion of a background check
Some weekend and evening hours may be required
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Internal Number: 14225
About American University
A global outlook, practical idealism, and a passion for public service define American University. American University is a private doctoral institution situated in a residential neighborhood of northwest Washington, D.C. Our academic strengths are grounded in social responsibility and a commitment to cultural and intellectual diversity.