Major Duties: General summary: Oversees daily operations of a unit's telemarketing function. - Oversees telemarketing sessions through the supervision of student employees, including managers and team leaders. Provides direction of workflow and problem solving. Ensures attainment of production goals and produces call scripts.- Formulates hiring strategies and ensures proper implementation and maintenance of student staffing policies. Authorizes supporting purchases. Develops and implements training, including strategies and procedures for new and current student callers.- Supports and mandates telemarketing campaign goals by conducting effective fundraising and marketing strategies, monitoring results, evaluating call sessions and preparing reports for and making recommendations to leadership staff. Evaluates campaign results.- Utilizes a customer relationship management system to effectively build and segment caller lists. - Troubleshoots software problems and communicates with the vendor for resolution. Remains current with software changes and upgrades.
Minimum Qualifications: - Bachelor's degree or higher in a related field from an accredited institution, or equivalent combination of education and experience. - Two years of relevant experience.- Supervisory or lead experience.- The ability to work irregular shifts and extended hours, including evenings and weekends.
Internal Number: 352_56601
About Western Michigan University
One of the top-100 public universities in the United States, Western Michigan University is committed to being learner centered, discovery driven and globally engaged. Founded in 1903, what was once Western Michigan College became Michigan's fourth public university in 1957. Since then, WMU has undergone dramatic growth in size and stature. Today, the University offers more than 240 academic programs to students pursuing degrees through the doctoral level. More than 20 percent of its 25,000 students are enrolled in graduate course work, studying in disciplines ranging from atomic physics and graph theory to medieval literature and blind rehabilitation. Of 101 graduate offerings available, 30 lead to a doctoral degree.