Job Requisition Number: 25470. Campus Shared Services (CSS) – a division of the UC Berkeley Office of the Vice Chancellor Administration – provides reliable, high-quality administrative support to faculty, academics, staff, student employees, and retirees in support of the UC Berkeley mission of teaching, research, and public service.
CSS provides services in the areas of Business and Financial Services, Human Resources/ Academic Personnel Support, Information Technology, and Research Administration to nearly all campus units.
•Supervises a staff of HR Generalists who are responsible for managing relationships and coordinating HR service delivery to assigned client groups. Ensures that CSS HR internal communications are conducted in order to manage client requests to resolution. •Partners with key department/unit contacts and tracks service nuances, policies and procedures to support development of unit-specific profiles/knowledge base materials. •Provide strategic HR consultation, education, and support to client management to resolve the most complex and sensitive issues concerning staff and the organization. •Assists assigned resources with work schedules and assignment of appropriate tasks including the delegation of client requests from the queue. Partners with key department/unit contacts and tracks service nuances, policies and procedures to support development of unit-specific profiles/knowledge base materials •Supports implementation of methodologies to improve service levels, manage client perceptions, and build strong client relationships with client teams. •Trains and instructs staff to perform assigned tasks. •Responsible for creating a work environment that is inclusive.•Working knowledge of personnel policies and applicable laws and regulations. •Has experience in handling employee relations cases in higher education environment. •Has experience in handling labor relations cases in a higher education environment. •Has working knowledge of the UCB campus HR information systems. •Communicates effectively with a diversity of communication styles. •Makes decisions regarding work assignments and scheduling of subordinates. •Maintains an understanding of the unit goals and how this position supports those goals. •Demonstrated ability to handle difficult or volatile situations/individuals effectively.
Education/Training •Bachelors degree in related area and/or equivalent experience/training
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.