Title: Support Professional, Human Resources - Benefits
Job #: 904
Hours: 52 weeks/ 40 hours
Salary: APSS, Level A - $17.76 per hour
Reports to: Benefits Manager
Posting Closes: July 30, 2018
The Support Professional in Benefits is responsible for assisting with the maintenance of various benefit programs in compliance with laws, regulation, plan document, policies, procedures and employee contracts. Specifically, the Support Professional assists the Benefits Manager with various aspects of the departmental work and provides high level support in the area of developing, maintaining and updating employee benefits.
ESSENTIAL JOB FUNCTIONS
Provide excellent customer service to all employee groups in regards to all benefit packages.
Maintain benefits for full and part-time staff, e.g., health insurance, Life, LTD, AFLAC, dental and vision reimbursement program. This includes reconciling, balancing and maintaining spreadsheets for carrier payments.
Conduct a complete Dependent Audit on all covered employees with dependent(s) on health, dental and vision coverage
Responsible for maintaining all correspondence associated with Federal COBRA laws.
Maintain Flex Spending Account and Health Savings Account data in PS/Oracle for all eligible employees.
Verify health insurance waivers and process cash payments for full and part-time staff waiving health coverage.
Perform data entry in support of all benefit plans using PS/Oracle/CWIS and online carrier enrollment. Includes employees, dependents and beneficiaries.
Maintain Life Insurance beneficiary designations forms. This includes offering conversion life insurance letters for terminated employees and running yearly census reports for the insurance carrier.
Serve as liaison with employees, health carriers and other outside vendors as needed.
Responsible for scanning and linking the HR Benefits documents utilizing the imaging system.
Assist in planning and implementation of Open Enrollment and each plan year.
Assist in planning annual benefit fair and Flu Shot Clinic each plan year.
Assist with workers' compensation claims. This may include working with employees, health centers, supervisors and the work comp carrier in the absence of the Benefits Manager.
Query the PS/Oracle/CWIS relational database to obtain data required for benefit purposes.
Regular attendance during normal scheduled hours is required. Being present is critical for performing the essential functions of this position.
Assist with Planning the Benefit 101 education sessions.
Other duties as assigned by the Benefits Manager or the Executive Director of Human Resources.
MARGINAL JOB FUNCTIONS
Present a positive and professional image and be an excellent goodwill ambassador for the department and the College.
Position is expected to exceed customer expectations and provide exemplary service.
Provide backup support (lunch hours, vacations, leaves of absence) as needed.
Associate’s degree in Office Administration, Human Resources, or related disciplines required or comparable combination of relevant education and experience.
Bachelor’s degree preferred.
National Career Readiness Certificate preferred but not required.
Minimum of three (3) years’ experience in Benefits Administration, or related Human Resources field required, preferably in an educational institution.
Demonstrated proficiency in Microsoft Office Suite, Internet, and Excel. Experience with Peoplesoft/Oracle highly desirable.
Positive, service-oriented and energetic.
Excellent interpersonal, public relations and customer service skills, including effective communication and a pleasant, helpful manner both in person and on the telephone.
Strong commitment to confidentiality, commitment to customer service and willingness to work as part of the HR/Benefits team.
Excellent organizational and problem solving skills.
Ability to handle many simultaneous responsibilities.
Excellent math skills and an aptitude to work accurately with numbers and percentages.
Demonstrated experience with cafeteria plans, (Section 125).
Knowledge of software programs, with strong emphasis on PeopleSoft/Oracle, Word, and Excel.
Willingness to change and keep abreast of technological changes and demands.
Knowledge of laws surrounding legal responses to employees.
Knowledge of all union and meet & confer agreements.
Must be detail oriented, flexible and have a high level of professionalism
Must meet minimum standards of the APSS testing process (testing components: Ability to type a minimum of 45-50 words per minute; 70% proficient in language arts; 80% proficient in edit/format letter, paragraph retrieval to format a letter, and data entry; and 90% proficient in math) plus possess excellent proofreading skills and have aptitude for detail work including record keeping and filing and preparation of financial reports and documents. An in basket assignment may be required.
Ability to respond courteously and appropriately to telephone and personal inquiries from faculty, students, staff, and the public.
Ability to organize work, perform multiple tasks, and meet deadlines.
Ability to perform daily routines and unexpected duties within timelines and with minimal supervision.
Ability to maintain confidentiality, and able to cope calmly with different events and circumstances.
Ability to work effectively with diverse groups and individuals one-on-one and in a team environment.
Ability to perform the functions of the job efficiently and cheerfully.
Ability to incorporate GRCC values into professional work environment.
Ability to perform technical writing and training of all functions relative to benefits.
Dependability, excellent attendance, and punctuality.
Ability to lift and move up to 25 pounds and traverse around the building.
Ability to work in an office environment.
Method of Application:
Grand Rapids Community College is only accepting online applications for this position. Please apply at our website at https://www.grcc.edu/jobs Submit a cover letter and resume in one document. The opportunity to apply for this position will close on July 30, 2018 at 11:59 PM ET. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an Equal Opportunity Employer.
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.
Internal Number: 904
About Grand Rapids Community College
The urban campus of Grand Rapids Community College is situated on a six-block area in the heart of Michigan’s second largest metropolitan area with a population approaching one million. GRCC, founded in 1914, is the oldest community college in Michigan, but the atmosphere is exciting and contemporary; its top-notch faculty, commitment to diversity in programming and campus lifestyle, and the strong spirit of community collaboration under the leadership of President Bill Pink, make it a vital and rewarding workplace.
Known as “The Community’s College,” GRCC is responsive to the needs of surrounding business, economic, cultural and educational environments. The college offers credit and non-credit, associate degree and certification programs, and workforce training at both on- and off-campus locations so that students of all ages and abilities can pursue personal goals for higher education and/or enhanced job opportunities with success.
For more information about GRCC, visit our website at www.grcc.edu