Job Requisition Number: 25263. Facilities Services Customer Service Center is the primary unit on campus charged with the intake and processing for all maintenance work requests or needs.
The Project Analyst supports the Customer Service Center by providing research, analysis, and support on various projects as assigned. S/he assists in policy and program planning, development and administration; interprets, monitors, analyzes information regarding policies and procedures and provides consultative services to the Customer Service Center Manager. The Project Analyst will also act as a lead/supervisor in the absence of the Customer Service Center Manager.
The Project Analyst reports to the Customer Service Center Manager and receives assignments from that person as well as the AVC of Facilities Services upon occasion. S/he is expected to work with a moderately high degree of independence – often under the pressure of multiple projects, changing priorities, and short time lines – by taking the initiative to define tasks, research, analyze and solve problems, and make recommendations on her/his own initiative.
The Project Analyst represents the Customer Service Center demonstrating good public relations with campus contacts, Facilities Services staff, and all other constitutes involved with Facilities Services. S/he uses sound judgment, determines priorities, and independently executes duties with utmost sensitivity, direction, and confidentiality. S/he must possess interpersonal skills to interact and communicate effectively (verbally and in writing) with a diverse population.
Provides a variety of analytical duties in support of a function, program and/or organizational unit. Gathers and assembles analytical and factual data on assigned problems and issues to prepare reports and/or analyses summarizing information on the assigned issues and commenting on other significance for internal department constituents.
Prepares, edits and modifies documents including inspection reports, Capital Project files, Shutdown documents, labor distribution reports, and other documents as assigned
Ensures delivery of quality customer service to various constituencies
Participates in administrative policy and program planning and development.
On occasion, supervise/lead Customer Service staff
Other duties as assigned•Working knowledge of common campus-specific and other computer application programs. •Solid communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing. •Solid ability to multi-task with demanding timeframes. •Ability to use discretion and maintain all confidentiality. •Ability to use sound judgment in responding to issues and concerns. •Working skills to analyze information and synthesize large amounts of data with strong attention to detail. •Experience using common data extraction and reporting tools •Ability to work independently, set and meet deadlines, and take initiative to define and execute tasks. •Strong technology and computer skills with demonstrated experience with database software.
Education/Training: •Bachelors degree in related area and/or equivalent experience/training
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.