Our IT Managed Services team in Minneapolis is growing! We are adding a position to our team as an IT Systems Administrator to serve in an IT support role for our Financial Institutions clients. The ideal candidate will be flexible, professional, self-managed, want to be a part of a growing team, and thrive in a fast-paced (and often chaotic!) environment supporting the technical needs of our clients.
Essential responsibilities include:
Functions as a systems and network administrator for our Financial Institutions clients
Evaluates and prioritizes incoming online service requests, telephone, voice mail, and e-mail requests from users experiencing problems with hardware, software, networking, mobile devices, remote desktop configurations, and other IT-related issues
Resolves hardware and software related problems and escalates problem resolution to next level as needed
Provides prompt, courteous, and professional service to our Financial Institutions clients
Logs detailed activities, tracks calls/requests utilizing ticketing software, and maintains historical records related to problem documentation and resolution
Documents processes and procedures as needed
Works closely with other admins and CLA IT consultants to keep our client's critical IT systems operational
Follows procedures, suggests enhancements to procedures, and provides superior client and internal communication
Participates in formal training and initiates self-study on our managed services tools and the technologies most used by our Financial Institutions clients
Assist with fieldwork as requested
Other duties as assigned
Internal Number: 18-0758
About CliftonLarsonAllen LLP
CliftonLarsonAllen LLP (CLA) is a professional services firm delivering integrated wealth advisory, outsourcing and public accounting capabilities to help enhance our clients’ enterprise value and assist them in growing and managing their related personal assets – all the way from startup to succession and beyond. Our professionals are immersed in the industries they serve and have specialized knowledge of their operating and regulatory environments. With over 4,400 people, 100 US locations and a global affiliation, we bring a wide array of solutions to help clients in all markets, foreign and domestic. Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.
We are deeply invested in the success of our professionals and provide innovative career-building opportunities. At CLA, we aim to positively impact the clients we serve, the people we employ, the profession we represent and the communities we call home.
CLA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disa...bility status, protected veteran status, national origin, or any other characteristic protected by law.