Lyric Opera of Chicago exists to provide a broad, deep, and relevant cultural service to the Chicago region and the nation, and to advance the development of the art form of opera.
We are searching for a Donor Engagement and Stewardship Associate who will work with the Associate Director of Annual Giving to help develop and execute a strategic plan for stewarding and retaining donors while building cultivation opportunities for Lyric’s prospect pipeline. This position will help ensure that donors receive the benefits Lyric offers in gratitude for their giving while working with gift officers to help cultivate donors and prospects. This position will administer several stewardship activities and analyze the performance of each Lyric donor benefit annually.
RESPONSIBILITIES AND DUTIES:
Ensure donors are properly stewarded for their giving and extend outstanding customer service to patrons. Monitor and respond to inquiries and requests made via Lyric’s donor benefits hotline, email address, and on-line donor portal.
Develop, coordinate, monitor, and analyze donor benefit fulfillment and redemption processes for all individual and planned giving societies to assess appeal, suitability, and efficacy.
Design and implement ticketing and fulfillment processes for donor rehearsals. Respond to any requests related to ticketed donor benefit performances or events. Assign and track distribution of all internal and external rehearsal passes. Enter and seat ticket orders. Print and mail tickets as needed.
Provide ticketing concierge services to a select group of Lyric donors.
Partner with donor operations and communications to create, manage, and implement customized, multi-touch, multi-channel stewardship processes for all individual and planned giving societies including welcome packages, ticket concierge information, thank you letters, tax receipts, pledge statements, newsletter content, invitations, impact statements, and endowment reports.
Collaborate with donor operations to develop and ensure the accuracy of all individual and planned giving society honor rolls and publically available annual donor rosters.
Partner with donor events to schedule, program, and coordinate internal and external communications and staffing needs related to donor and prospect tech tours, intermission receptions, and pre- or post-performance activities.
Work with gift planning to help administer the “Name a Seat” program. Communicate with donors and prospects. Order, request, and oversee plaque installation. Create, maintain, and update plaque location listing.
Work with gift officers to develop cultivation and stewardship plans for donors and prospects and help ensure those plans are recorded, implemented, tracked, and updated in Lyric’s moves management system.
Other duties as assigned.
KNOWLEDGE AND SKILLS:
Bachelor's Degree from an accredited college or university
3 or more years of professional experience in non-profit management, fundraising, alumni relations, communications, public relations, marketing, sales, or related professional work experience required.
Proficiency in donor relations, fundraising, ticketing, and/or CRM software. Tessitura experience preferred. Working knowledge of the Microsoft Office suite of products required.
Outstanding written, oral, and interpersonal communication skills including the ability to interact effectively in person, by email, and over the phone with a wide variety of constituents.
Ability to manage confidential information with discretion, maturity, and diplomacy.
Excellent organization and time management skills including the ability to work on multiple projects concurrently, set priorities, and successfully complete tasks in a timely manner.
Ability to work independently and as a member of a team in a collaborative and fast-paced environment.
Familiarity with opera, music, and/or theater is desirable.
Ability to oversee evening or weekend functions, deployments, or performances and work occasional nights and weekends to assist with department/company event needs.
Ability to work in a fast-paced environment and successfully handle shifting priorities.
Sitting for extended periods of time.
Ability to operate a computer keyboard, mouse, and to handle other office equipment.