Senior Associate Director of Internal Communications in External Relations and Development
June 2, 2018
New York, New York
Advertised Summary Job Description: The Senior Associate Director will play a key role in elevating internal communications at Columbia Business School. Reporting to the Executive Director of Strategic Communications in External Relations and Development, this individual is responsible for creating and shepherding messages to internal constituencies at Columbia Business School, including students, faculty member, and alumni. The Senior Associate Director will identify opportunities to enhance internal communications at the School, with an emphasis on communicating with students, and will develop and execute short- and long-term action plans to address these opportunities. This individual will meet core and partnership values of teamwork, integrity, accountability, and respect.
Responsibilities: 1.Oversees and manages community management and moderation: Partner with CBS Departments, Divisions, Centers and Program and Leadership to define communication needs and address engagement opportunities that will bring long term value for users by ensuring content freshness and relevancy that is service oriented and reflects the branding of CBS. Works to develop key performance indicators that measure community engagement, review community comments and post and respond with comments that add value to the customer's experience.
2.Manages content by developing blogs, knowledge articles and other customer success content, send content to communities to keep them active and valuable and helps most active leaders with relevant success content for their activities.
3.Works closely with IT product owner to assist with the creation, conception, and presentation of community strategy.
4.Builds an internal communications program that celebrates and reflects Columbia Business School's community and culture, enhancing the reputation of the School. Has oversight of the rankings task force comprised of administration, students and alumni.
5.Develops and implements an internal communications strategy. Measures success against objectives and recommends ongoing improvements to the strategy, tactics, and processes.
6.Directs messaging strategy related to business school rankings and surveys in collaboration with Alumni Relations, Office of Student Affairs, Public Relations and the Center for Career Management. Manages relationships with key stakeholders around the collection and reporting of rankings-related data. Maintains ownership of the rankings methodology.
7.Liaises with partners including the Dean's office, CMC, OSA, and ITG around student-facing systems. Partners with Public Relations on survey completion including data gathering and submission.
8.Works to build and maintains strong relationships with internal stakeholders in order to align our community efforts which includes students, faculty members, and staff members. Works to ensure ongoing understanding of audiences and works collaboratively with stakeholder and partner groups.
9.Identifies stories from around the School that reinforce the brand positioning. Collaborates with other content creators from around the School to deliver those stories in a compelling way.
10.Additional duties and responsibilities as needed.
General Minimum Qualifications: Bachelor's degree required. Master's degree preferred. Minimum of four years related experience required.
Additional Specific Minimum Qualifications: Must be a strong writer and editor and have proven experience producing engaging content across various media and channels. Prior social media experience required. Strong project management skills and the ability to handle multiple tasks and meet deadlines. Ability to work quickly without compromising quality. Ability to understand the student mindset and communications preferences, as well as effectively interact and communicate with students. Ability to interact effectively with all levels of School leadership and across functions. Ideal candidate is a self-starter who can operate independently. Collaborative mindset and strong oral communication skills are essential. Some evenings and weekend hours required.
Preferred Qualifications: Degree in journalism, communications, or related discipline strongly preferred. Knowledge of Drupal, InDesign, HTML, Illustrator, and/or Photoshop a plus.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Internal Number: 126_169713
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.