The Office of Student Financial Support and Services at West Virginia University is seeking applications for the position of Financial Aid Counselor for the Health Sciences Center office. This position will provide front line support for the HSC Financial Aid Office by counseling students, parents and others on a variety of student financial aid matters. The candidate for this role must exhibit professionalism by providing excellent customer service at all times through daily interactions with a variety of the public, including federal and state agencies and other University offices.
In order to be successful in this role, the ideal candidate will:
Counsel students, parents, high school personnel and others regarding financial aid programs offered by federal, state, private and institutional sources for the HSC Office and all Professional Programs, including counseling students regarding academic progress, student aid budgets, dependency status, withdrawals, debt management and financial responsibility issues.
R ecommend alternate funding sources for students in need.
Address general questions on enrollment processes such as admissions, scheduling and payment of invoices by communicating clearly about documentation students/parents need to provide
Process financial aid awards, identify and resolves over-award situations and discrepant information, review verification documentation and makes necessary updates by working directly with students/parents to immediately identify resolution to issues and/or concerns in relation to processing of financial aid.
Review documentation and make necessary adjustments; confer with appropriate staff to reevaluate financial aid status for families requesting revisions to financial aid packages.
Assist in the administration of financial aid funds, including the awarding of financial aid to eligible students, by working closely with other financial aid staff, related institutional offices and external agencies to ensure efficient and timely delivery of funds.
Provide backup support to lead counselor for the WV Higher Education Grant Program by working with lead counselor to ensure awards are properly administered.
Review, interpret and ensure compliance with federal, state and institutional aid regulations.
Assist with HSC Scholarship administration.
Travel to attend training and conferences and to represent the University at informational seminars, public relation activities, and student recruiting events both on and off campus.
Work Hours: 8:15am - 4:45pm M-F
Length of Assignment: 12 months
A bachelor's degree in a related field is required.
One (1) year of experience in:
higher education in an administrative or counseling field.
a student services area providing information on academic policies and/or assisting students, faculty and staff.
An equivalent combination of education and experience may be considered.
Preference given to applicants with direct work/interaction with students in areas such as merit scholarships, financial aid, admissions, student recruitment, student advising, student orientation.
Experience working with the Banner student information system or similar large relational database systems is preferred.
Must be able to use a personal computer, including programs such as Microsoft Office products.
Ability to maintain confidentiality at all times.
Ability to obtain and maintain access to work related federal databases such as, but not limited to, FAA Access and COD.
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at http://hr.wvu.edu/ .
West Virginia University is an Equal Opportunity/Affirmative Action Employer and the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff and students, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.
Job Posting: May 31, 2018
Posting Classification: Non-Classified
Exemption Status: Exempt
Benefits Eligible: Yes
Internal Number: 139380
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.