This position will oversee the day-to-day operations and activities of the Customer Service and Technology departments of Falcon Outfitters. Duties include daily retail operations, customer service, public relations, personnel management, policy administration, staffing, supervision and development of personnel, purchasing technology merchandise for resale, business development and sales, merchandising, technology promotion & event planning, researching and generating new revenue, maintaining profitability in merchandise categories and addressing customer needs.
Essential Duties, Tasks and Responsibilities
BUSINESS DEVELOPMENT - Identifies and develops retail business opportunities through new and current partnerships relating to technology in Ziggabyte. Monitors technology market through industry associations and committees, vendor representatives and technology news sources to provide cutting edge technology products for resale.
PURCHASING - Analyzes sales and inventory reports to establish sales goals, improve inventory turns, maximize profit margins and minimize markdowns. Researches historical and current sales data, maintains appropriate inventory levels for anticipated sales, orders product, negotiates pricing, determines markdowns and price increases, sets pricing guidelines, and identifies items for clearance/discounts. Monitors technology trends and works with vendors to avoid losses due to discontinued and obsolete electronics, computers and software. Completes weekly and monthly cycle counts and annual physical inventories.
WORKFORCE PLANNING & DEVELOPMENT - Responsible for managing the overall operation of Customer Service through hiring, training, development and scheduling of customer service associates. Partners with department managers to insure all areas of the store are running smoothly with regard to customer service, cash registers, floor coverage and productivity standards. Oversees staffing for peak business periods and special events and provides management assistance in resolution of escalated customer issues.
MARKETING & PROMOTIONS – Develops technology business and marketing plans. Works with vendors and store marketing staff to develop promotions to increase sales. Ensures that the Apple Campus Store requirements are adhered to. Prepares cost-benefit analysis of various marketing campaigns. Maintains clean, well-lighted and visually appealing retail environment at all times, using all resources available.
MANAGEMENT - Develops departmental policies, procedures, facilitates meetings and department specific training sessions. Serves as a member of the store leadership team in planning, organizing and directing store operations. Contributes to the overall strategic plan of the store, assists with new/related projects in the unit, acts as manager on duty for opening & closing the store. Attends conferences, training & information sessions pertinent to the position or the store, develops and implements best practices and shares them with staff and colleagues in the industry. Follows policies and procedures related to the store, OSHA, and the University and assists with the overall success of the store. Reconciles and processes technology commission payments.
LOSS PREVENTION - Leads efforts to reduce in-store shrink activity through excellent customer service, loss prevention education and training, awareness and compliance. Ensures proper maintenance, care, procurement and security of BGSU equipment, facilities and goods. Ensures compliance with appropriate health and safety standards as prescribed by BGSU, state and federal regulations.
This list of essential duties, tasks and responsibilities is not all-inclusive; individual will perform other related duties as assigned.
Knowledge, Skills or Abilities
Knowledge of retail practices, advanced computer & technology literacy
Ability to communicate both orally and written
Ability to effectively use management skills, i.e. delegation, organization, prioritization, multi-tasking, participatory leadership, etc.
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to use and understand simple and somewhat complex mathematical problems
Ability to prepare and maintain accurate records, collate and classify information
Full-time, Administrative staff position available. Administrative Grade Level 354. Salary is commensurate with education and experience. Full benefit package available.
Deadline to apply: May 30, 2018
For a complete job description & to apply for this position visit https://bgsu.hiretouch.com/ or contact the Office of Human Resources at (419) 372-8421. BGSU. AA/EEO/Disabilities/Veterans. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421.
Bachelor's Degree required in business, technology or closely related field.
Also the following experience is required:
1 year retail experience
1 year customer service
1 year managing purchasing & inventory experience
About Bowling Green State University
Bowling Green State University is a tier-one, public university serving 19,000 students on two campuses in northwest Ohio. The University has nationally recognized programs and research in the natural and social sciences, education, arts, business, health and wellness, humanities and applied technologies. BGSU seeks talented individuals to join our community in Bowling Green, Ohio, recognized as one of the “Best College Towns of America.”Bowling Green State University provides experiences that enhance lives. Students are prepared for lifelong career growth, lives of engaged citizenship and leadership in a global society. U.S. News and World Report names BGSU as one of the top public universities nationwide with a strong commitment to first-year programs that lead to success. Within our transformative learning community, we build a welcoming, safe and diverse environment where the creative ideas and achievements of all can benefit others throughout Ohio, the nation and the world.