The Senior Director of Internal Communications is responsible for leading and developing internal communications and innovative change management solutions for the University of Chicago.
The Senior Directorâ™s core responsibility is to improve effective communication between the University and its units and senior university leadership as well as among the campus community.
This position will also implement internal communications strategies to support the strategic and operational goals of the University, and raise awareness of the range of services and programs offered by the University to the campus community. This individual will work to promote a culture of collaboration with other campus entities.
This role reports to the Vice President for Communications, Office of Communications.
Strategic Organizational Communications
Collaborate with senior leadership to develop a communications strategy that embodies the Universityâ™s core values and culture, and aligns communication responsibilities to meet operational and cultural goals.
Ensure the campus community â“ faculty and staff â“ are engaged and informed with a regular cadence of two-way communication, including feedback mechanism.
Lead annual employee engagement survey design and deployment, communications, and action planning.
Establish and oversee a full suite of employee communications channels, including an intranet site, newsletters, and large-scale employee meetings, to ensure the University creates a sense of community; help frame and distribute important announcements and updates.
Use new technologies to achieve communications goals across all University channels and sites, including a variety of traditional, digital, and social media tactics.
Serve as a primary source of content development for project support materials, such as briefing documents, talking points, brochures, FAQs, fact sheets, and web site content where appropriate to the success of the project.
Create and sustain collaborative partnerships with the colleague organizations on campus, and external partners.
Develops best-in-class processes and protocols for all internal communications and provides tools, channels and programs.
Change Management/ Project Management Support
Drive the development and coordination of administrative change management processes and initiatives with institutional impact, including the planning, tracking and communication of new system implementations, new policies and/or protocols, organizational transformations and unit transitions, and development of announcements for newly hired staff members and succession communications for departing staff members.
Provide project management support to the service areas including strategic communications planning, timeline and milestone development, goals and measurement, assistance with resource allocation, and acting as a liaison with leadership to vet and approve communications strategies and materials.
Measure and monitor the ongoing effectiveness of the change and transformation strategies through qualitative and quantitative measures, ensuring shared accountability.
Acute business acumen and understanding of organizational issues and challenges
Experience with and /or a strong interest in employee engagement, employee experience, culture and employee programs
Outstanding written, verbal and visual presentation skills
Strong understanding of the role of digital tools (e.g., apps, social channels, websites, intranet) in communications
Ability to translate complex concepts into easily understood messages that target specific audiencesâ™ need and/or perspective
Flexible and adaptable; able to work in ambiguous situations
Proven success working with senior leadership teams
Knowledge of communication work processes strongly desired
Ability to maintain confidentiality of extremely sensitive data at all times
Education, Experience, and Certifications:
Bachelor's degree required
A minimum of 12+ years of experience preferred in communications, marketing or related field with demonstrated negotiating and influencing skills
Resume, Cover Letter, and Reference list
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Internal Number: JR01431
About University of Chicago
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.